Oracle - Ccs System Administrator

Town of Cary•Cary, NC

13h•Onsite

About The Position

The Oracle – CCS System Administrator performs daily administration and upkeep of Oracle Utilities Customer Cloud Service (CCS) applications and related pillars and modules supporting the Town of Cary. The role manages user accounts and access, monitors system performance, configures services and features, applies security practices, resolves problems, and helps keep Oracle Utilities/CCS environments operating smoothly. Candidates with strong system administration experience and transferable skills are encouraged to apply even without direct Oracle experience. The position supports Oracle Cloud Infrastructure (OCI), Oracle Utilities Cloud applications, integrations, releases, application configuration, workflows, data management, environment management, troubleshooting, documentation, and capacity planning. The work is generally performed during normal business hours, but may periodically take place outside those hours for quarterly releases or system outages. Occasional on-call availability may be required. This is a full-time, on-site position in Cary. The anticipated hiring range is $100,000–$110,000.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, in combination with the required experience.
At least four years of experience with security frameworks and compliance.
At least four years of experience implementing, upgrading, and maintaining enterprise applications.
Working knowledge of Oracle database concepts, including SQL, PL/SQL, data structures, and performance optimization techniques in Oracle Utilities Cloud applications and OCI.
Cross-module experience involving ERP, HCM, and SCM.
Basic understanding of networking protocols and configurations.
Ability to analyze complex technical issues and identify effective solutions.
Familiarity with scripting languages such as Python, PowerShell, or Groovy for automating repetitive tasks.
Ability to communicate technical concepts clearly to technical and non-technical stakeholders.
Valid driver’s license with an acceptable driving record.
Ability to pass required drug testing, background checks, and reference checks before employment.
Must be eligible for and able to maintain Criminal Justice Information Services (CJIS) access and certification.
Must be legally authorized to work in the United States without employer sponsorship now or in the future.
Occasional on-call availability may be required.

Nice To Haves

Direct Oracle experience is highly preferred.
Two or more years of knowledge and experience with Oracle Utilities Cloud.
Two or more years of knowledge and experience with Oracle Cloud Infrastructure (OCI).
Two or more years of knowledge and experience with Oracle Utilities Cloud role-based access control (RBAC).
Oracle Utilities Cloud Applications Process Essentials certification (ERP and/or SCM), or an equivalent currently available certification.
Oracle Utilities Cloud Applications Implementation Professional certification in Financials or Procurement, or an equivalent currently available certification.
Oracle Cloud Infrastructure Cloud Ops Professional certification, or an equivalent currently available certification.

Responsibilities

Create, modify, and delete user accounts and manage identity and access across OCI, Oracle Utilities Cloud/CCS, and related Oracle applications.
Assign roles and security profiles according to business requirements.
Monitor Oracle Utilities Cloud applications, OCI, and integrations for performance, resource utilization, and errors, and proactively resolve problems.
Track Oracle service and security announcements, communicate potential impacts to management, and recommend or make appropriate changes consistent with Cary policies.
Implement and maintain security policies, including authentication, encryption, and access controls, and administer OCI identity-based access where applicable.
Support quarterly updates, including testing and approval practices, minimizing disruption, maintaining stability after updates, and supporting compliance with regulatory changes.
Configure system parameters, lookups, profile options, application settings, and workflows to meet Cary requirements.
Configure and maintain Business Process Management (BPM) workflows; implement minor customizations and data mapping as needed.
Monitor integrations and work with others to troubleshoot issues involving integrated platforms.
Recommend improvements to the functionality, security, and reliability of Oracle Utilities Cloud applications.
Provide application support for end-user issues, requests, and problems.
Monitor and maintain Oracle Utilities Cloud environments and coordinate appropriate use of lower environments for development and testing.
Support Utilities Cloud projects, migrations, upgrades, new-service implementations, deployments, and change management.
Partner with IT infrastructure, network, and security teams on related initiatives.
Monitor data quality, perform routine data maintenance, execute data imports and exports including bulk loads, and investigate and resolve data discrepancies.
Diagnose and resolve technical issues involving Oracle applications and system configuration.
Collaborate with staff and business teams to resolve application and configuration issues, and coordinate with Oracle Support, managed services partners, and vendors on complex issues.
Maintain documentation of system configurations, user guides, and troubleshooting procedures.
Monitor future system requirements and collaborate with infrastructure, database engineering, and other teams on capacity planning.
Collaborate with and support Oracle functional and technical team members.
Perform other job-related tasks as required.