Oracle CC&B (Customer Care and Billing) Tech Consultant

Infosys

7d•$93,713 - $134,598

About The Position

The Infosys SURE (Services, Utilities, Resources, Energy) unit supports businesses in the services, utilities, energy, and resources sectors through digital transformation. The team works with AI and digital technologies to drive innovation and operational excellence, and delivers projects intended to help clients adapt to disruption and achieve growth. In the assigned role of Domain Project Lead 1, the consultant develops project timelines, identifies and addresses resource discrepancies, and monitors deliverables against quality benchmarks and stakeholder expectations. The role acts as a liaison between technical teams and clients and supports functional teams with advisory and consulting initiatives, including domain-specific product evaluation, benchmarking, and system configuration. The position emphasizes proactive risk management, stakeholder collaboration, project governance, identifying additional opportunities, anticipating challenges, and balancing project economics with strategic priorities. The role requires Oracle CC&B implementation and deployment experience in the utility sector, along with experience integrating CC&B with other utility enterprise and operational systems. The position may require relocation and/or travel to the work or project location. Applicants must be authorized to work in the United States without employer-based visa sponsorship; Infosys will not provide immigration sponsorship for this role.

Requirements

Experience with at least one or two full-cycle implementations for a utility in the Power, Water, or wastewater domain, including hands-on technical and deployment experience in Oracle CC&B.
Experience integrating CC&B with other utility enterprise and operational systems such as core ERP, WAM, MWM, MDM, and GIS.
Experience with Oracle CC&B product architecture, Oracle PIP, the data model, and Oracle Utilities Application Framework.
Exposure to U.S. regulated and deregulated markets.
Experience with CC&B application development frameworks.
Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
Must be authorized to work for any employer in the United States without employer-based visa sponsorship; Infosys is unable to provide immigration sponsorship for this role now or in the future.

Nice To Haves

Experience in batch programming, algorithms, UI Maps, BO/MO, Change Handlers, Service Scripts, Business Scripts, BPA Script, Application Service, User Exits (Java/HTML/JSP/XML), and web services development.

Responsibilities

Develop project timelines and proactively identify and address resource discrepancies to ensure timely project completion.
Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone reviews.
Support functional teams in advisory and consulting initiatives focused on domain-specific product evaluation, benchmarking studies, and system configurations.
Monitor project deliverables across all phases to meet established quality benchmarks and stakeholder expectations.
Manage project delivery proactively through risk management.
Build collaborative relationships with stakeholders through effective communication.
Govern project scope and identify additional project opportunities.
Anticipate challenges and deliver innovative solutions.
Balance project economics with adherence to strategic priorities.