Oracle CC&B (Customer Care and Billing) Tech Consultant

Infosys • Somerset, NY

6d

About The Position

As a Domain Project Lead 1 in Infosys’s Services, Utilities, Resources, Energy (SURE) unit, this role supports Oracle Customer Care and Billing (CC&B) consulting and implementation projects for utility clients. The position involves coordinating project plans, communication, resources, deliverables, and quality across project phases, while supporting functional teams on domain-specific product evaluation, benchmarking, and system configuration initiatives.

The consultant works with technical teams, clients, and stakeholders to manage project risks and scope, anticipate challenges, and identify opportunities. The role requires hands-on technical and deployment experience with Oracle CC&B, including implementation in power, water, or wastewater utilities and integration with other utility enterprise and operational systems. The work may require relocation and/or travel to a work or project location. Infosys does not provide immigration sponsorship for this role; applicants must be authorized to work in the United States without employer-based visa sponsorship.

The Infosys SURE unit works with organizations in the services, utilities, energy, and resources sectors on digital transformation, using AI and digital technologies to support innovation and operational excellence.

Requirements

• At least one or two full-cycle implementations for a power, water, or wastewater utility, with hands-on technical and deployment experience in Oracle CC&B.
• Experience integrating CC&B with other utility enterprise and operational systems, such as core ERP, WAM, MWM, MDM, and GIS.
• Experience with Oracle CC&B product architecture, Oracle PIP, the data model, and Oracle Utilities Application Framework.
• Exposure to regulated and deregulated U.S. markets.
• Experience in CC&B application development frameworks.
• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
• Authorization to work in the United States for any employer without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role.

Nice To Haves

• Experience with batch programming, algorithms, UI Maps, BO/MO, Change Handlers, Service Scripts, Business Scripts, BPA Script, Application Service, User Exits (Java/HTML/JSP/XML), and web services development.

Responsibilities

• Develop project timelines and proactively identify and address resource discrepancies to support timely project completion.
• Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone reviews.
• Support functional teams in advisory and consulting initiatives, including domain-specific product evaluation, benchmarking studies, and system configurations.
• Monitor project deliverables across all phases to meet quality benchmarks and stakeholder expectations.
• Manage project risks proactively to support delivery.
• Build collaborative relationships with stakeholders through effective communication.
• Govern project scope and identify additional project opportunities.
• Anticipate challenges and deliver innovative solutions.
• Balance project economics with strategic priorities.

Benefits

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability insurance.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level