Customer Care Consultant

Jushi • Normal, IL

6d

About The Position

The Customer Care Consultant delivers exceptional customer and patient service while educating clients. The role primarily assists patrons and patients by telephone, providing day-to-day customer phone support while following company policies and industry regulations. The ideal candidate is interested in focusing on customer care in the cannabis industry.

The position also involves supporting in-store guests, including leading sales-floor tours, recommending products, maintaining knowledge of patient and member benefits and promotions, handling products in compliance with safety and regulatory requirements, maintaining store cleanliness, and operating point-of-sale equipment. The Consultant works with a team to meet sales, guest satisfaction, and compliance goals. Local travel may occasionally be required.

Requirements

• High school diploma or General Education Development (GED) required.
• Excellent computer, language, and reasoning skills.
• Excellent multitasking skills over the phone.
• Occasional local travel as needed.

Nice To Haves

• Associate or bachelor's degree in any field.
• Bilingual in Spanish.

Responsibilities

• Adhere to the company mission statement and core values while maintaining high ethical standards and professionalism.
• Provide accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Lead tours of the sales floor and make product recommendations based on ongoing research of available products.
• Maintain thorough knowledge of patient and member benefits, discounts, coupons, and promotions, and encourage memberships for medical guests.
• Follow product-handling procedures, company safety and health policies, and regulatory agency requirements.
• Maintain store cleanliness and organization by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate a cash register, computer-based POS system, and cash drawer.
• Work as part of a team to meet sales, guest satisfaction, and compliance goals by designated timelines.
• Perform other job duties as assigned.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts
• Paid Time Off
• Paid holidays
• 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED