Customer Care Consultant

Jushi • Normal, IL

4d

About The Position

The Customer Care Consultant delivers exceptional customer and patient service while educating clients, primarily by telephone. The role handles day-to-day customer phone support in accordance with company policies and industry regulations. The position also involves supporting store operations, product recommendations, sales, guest satisfaction, and compliance.

Requirements

• High school diploma or GED required.
• Excellent computer, language, and reasoning skills.
• Excellent ability to multitask over the phone.
• Occasional local travel as needed.

Nice To Haves

• Associate or bachelor's degree in any field preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Adhere to the company mission statement and core values while maintaining high ethical standards and professionalism.
• Provide accurate customer service to patrons by answering questions and concerns or directing them appropriately.
• Lead tours of the sales floor and recommend products based on ongoing research of available products.
• Maintain knowledge of patient and member benefits, discounts, coupons, and promotions, and encourage memberships for medical guests.
• Follow product-handling procedures, company safety and health policies, and regulatory requirements.
• Maintain store cleanliness and organization, including stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate a cash register, computer-based POS system, and cash drawer.
• Work with the team to meet sales, guest satisfaction, and compliance goals within designated timelines.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life, and short- and long-term disability benefits may be included in benefit packages.
• Flexible Spending Accounts may be included in benefit packages.
• Paid time off and paid holidays may be included in benefit packages.
• 401(k) may be included in benefit packages.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED