Optometric Technician - Kenwood

Warby Parker•Cincinnati, OH

About The Position

Warby Parker is seeking an Optometric Technician to work alongside Optometrists and provide patients with a positive eye exam experience in a high-volume retail setting. The technician manages patient flow, performs preliminary testing and data collection, supports in-person and video-assisted exams where available, and helps patients learn contact lens insertion and removal. The role also supports appointment booking and follow-up, accurate recordkeeping, exam-room readiness, equipment maintenance, regulatory compliance, and retail sales as directed by the Store Leader.

Requirements

Professional, articulate, and compassionate approach to patient care.
Effective team player who communicates and collaborates with doctors, store team members, and patients.
Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
Able to think outside the box when needed.
Precise and comfortable with technology, with the ability to learn and use new medical applications quickly.

Nice To Haves

At least 1 year of experience in a medical environment supporting doctors.
Strong knowledge of eyewear and the ability to describe features and benefits of different offerings accurately.
Working knowledge of G Suite.
Previous experience in optometry, electronic health records, or medical care.
Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam-room equipment.
Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

Act as the primary liaison between the doctor and patients and build rapport with eye exam patients.
Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
Support in-person and video-assisted eye exam appointments as available.
Train new contact lens wearers in insertion and removal, and train additional team members on this process as directed by the Store Leader.
Support patients and the store team with appointment confirmations, annual exam outreach, and contact lens follow-up.
Manage patient flow through the eye exam process.
Help the doctor maintain accurate records of collected data.
Help prepare reports for other medical professionals as needed.
Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials up to date, clean equipment, and perform ongoing equipment maintenance and calibration.
Support the retail sales team as directed by the Store Leader.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time and part-time employees.
Paid holidays for full-time employees.
Vacation days for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement Support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Eligible employees may receive variable compensation; the company also offers a competitive base salary or hourly rate.