Optometric Technician - Kenwood

Warby Parker • Cincinnati, OH

9d • Onsite

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists and provide eye exam patients with a positive experience in its stores. The role supports a high volume of patients by conducting preliminary testing, assisting with in-person and video-assisted exams where available, training new contact lens wearers, collecting and maintaining clinical data, and keeping eye exam operations running smoothly. The technician also supports the booking process, maintains an organized and clean exam room, follows applicable regulations and privacy policies, and assists the retail sales team as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Ability to collaborate and communicate effectively and efficiently with doctors, the store team, and patients.
• Strong multitasking, organizational, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Ability to think creatively when needed.
• Precision and comfort with technology, with the ability to quickly learn and effectively use new medical applications.
• Interest in working alongside a doctor in a high-volume retail setting.

Nice To Haves

• At least 1 year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to describe the features and benefits of different offerings accurately.
• Working knowledge of G Suite.
• Previous work experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Act as the primary liaison between the doctor and patient and establish rapport with eye exam patients.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments as available.
• Train new contact lens wearers in insertion and removal, and train additional team members as directed by the Store Leader.
• Support patients and the store team with appointment confirmations, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye exam process.
• Help the doctor maintain meticulous and accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room by replenishing supplies, updating contact lens trials, cleaning equipment, and performing ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support for full-time employees.
• Optical education reimbursement for full-time employees.
• Free eyewear.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed