Optometric Technician - Galleria Edina

Warby Parker•Edina, MN

3d•Onsite

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists and provide a positive experience for eye exam patients in a high-volume retail setting. The role supports in-person and video-assisted exams, completes preliminary clinical data collection, helps patients learn contact lens insertion and removal, and keeps eye exam operations running smoothly. The technician also helps coordinate appointments, maintain accurate records, prepare reports, and ensure the exam room and equipment are organized, clean, and maintained.

Requirements

Professional, articulate, and compassionate approach to patient care.
Able to collaborate and communicate effectively and efficiently with doctors, store team members, and patients.
Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
Able to think creatively when needed.
Precise and comfortable with technology, and able to learn and use new medical applications quickly.
Excited to work alongside a doctor in a high-volume retail setting, in person or virtually.

Nice To Haves

At least one year of experience in a medical environment supporting doctors.
Strong knowledge of eyewear and ability to describe the features and benefits of different offerings.
Working knowledge of G Suite.
Previous work experience in optometry, electronic health records, or medical care.
Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
Completion of an Optometric Technician training program or CPOT certification.

Responsibilities

Serve as the primary liaison between the doctor and patient and build rapport with eye exam patients.
Collect preliminary clinical data, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
Support in-person and video-assisted eye exam appointments as available.
Train new contact lens wearers in insertion and removal, and train additional team members on this process as directed by the Store Leader.
Support patients and the store team through appointment booking, confirmations, annual exam outreach, and contact lens follow-up.
Manage patient flow through the eye exam process.
Assist the doctor in maintaining accurate records of collected data.
Help prepare reports for other medical professionals as needed.
Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials up to date, clean equipment, and perform ongoing maintenance and calibration as needed.
Support the retail sales team as directed by the Store Leader.