Optometric Technician - Galleria Edina

Warby Parker • Edina, MN

2d • Onsite

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists and provide patients with a positive eye-exam experience in a high-volume retail setting. The technician manages patient flow, conducts preliminary testing and data collection, supports in-person and video-assisted exams where available, and helps patients learn to insert and remove contact lenses. The role also supports appointment coordination, accurate recordkeeping, exam-room readiness, regulatory and privacy compliance, and retail sales operations as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Effective team collaboration and communication with doctors, store team members, and patients.
• Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Ability to think outside the box when needed.
• Precision and comfort with technology, with the ability to quickly learn and effectively use new medical applications.
• Enthusiasm for working alongside a doctor in a high-volume retail setting.

Nice To Haves

• One or more years of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to accurately explain product features and benefits.
• Working knowledge of G Suite.
• Previous experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam-room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Serve as the primary liaison between the doctor and patients, building rapport with eye-exam patients.
• Collect preliminary clinical data, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye-exam appointments where available.
• Train new contact lens wearers in insertion and removal, and train additional team members as directed by the Store Leader.
• Support appointment booking, confirmation, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye-exam process.
• Help the doctor maintain accurate records of collected data and prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials current, clean equipment, and perform ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed