Options Team Lead (Tues-Sat, 7AM-3:30PM)

Batesville Casket Company • Memphis, TN

1d

About The Position

The Options Team Lead receives orders for Options Products (urns) to be shipped directly to funeral homes, including personalized orders processed using engraving equipment and non-personalized orders. The role leads the department and directs associates in the work area, opens the department daily, and supports order fulfillment, inventory, shipping, reporting, and equipment upkeep. The Team Lead also trains associates, reports department matters to upper-level management, and carries out supervisory responsibilities consistent with company policies and applicable laws.

The position is scheduled Tuesday through Saturday, 7:00 a.m. to 3:30 p.m. Travel is not required. The role involves regular sitting, standing, walking, handling and feeling with the hands, reaching, talking, and hearing; occasional crouching and lifting items up to 25 pounds may also be required.

Requirements

• High school diploma or GED.
• Basic computer skills and strong skills with Microsoft Office products.
• Two years of supervisory experience.
• Ability to make quality judgments and handle inventory issues, including poor quality and correct inventory counts.
• Strong verbal and written communication skills.
• Ability to drive a forklift and pallet jack.
• Ability to work a flexible work schedule.
• Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
• Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply basic algebra and geometry.
• Ability to solve practical problems involving variables in situations with limited standardization.
• Ability to interpret written, oral, diagrammed, or scheduled instructions.
• Ability to be highly cross-trainable.

Nice To Haves

• Knowledge of CorelDRAW 10.
• Knowledge of PeopleSoft.

Responsibilities

• Train associates in all job responsibilities.
• Report department activities and issues to upper-level management.
• Receive orders through the JDE computer system and verify spellings and proper fit.
• Pick urns for personalized orders; inspect products and perform necessary preparation, including masking.
• Ship orders to the proper funeral home using cost-efficient and timely methods that meet customer expectations.
• Unload skids of urns, place inventory on proper storage shelves, and maintain appropriate inventory levels.
• Review shipping documents to ensure goods shipped and received are accurately recorded.
• Enter receipts into JDE computer systems.
• Interact with Options layout personnel, home-office personnel, and customers.
• Maintain and troubleshoot engraving equipment.
• Maintain daily reports and reporting.
• Lead employees and carry out supervisory responsibilities, including assisting with interviewing and training, planning and assigning work, directing work, appraising performance, addressing complaints, and resolving problems.
• Open the department daily.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance, plus prescription coverage, with immediate eligibility.
• Short-term disability coverage.
• Employee Assistance Program (EAP).
• 401(k) matching program.
• Paid time off.
• Opportunities for development and advancement.
• Learning and development resources, including Experience Batesville onboarding, self-guided courses through Batesville University, and Individual Development Plans.
• Engagement activities across the organization.
• Community fundraising and volunteer programs; availability varies by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED