Optimization Manager

Adyen•San Francisco, CA

7h•$119,000 - $190,000•Hybrid

About The Position

Adyen is seeking an experienced Optimization Manager to join its Performance Optimization Team in San Francisco. The role focuses on managing the full payments funnel to create business impact, uncover growth opportunities, and optimize payment performance and fraud rates at scale. The Optimization Manager contributes to optimization strategies and customer value by working with Commercial, Professional Services, Product, and Data teams to develop data-driven insights, self-service analytics, and scalable automation. The position also involves working directly with key customers to improve risk, authentication, tokenization, and authorization performance, driving higher approval rates, lower fraud, and cost efficiencies. The manager identifies opportunities to promote Adyen optimization products such as Protect and Uplift, translating data insights into customer value propositions and serving as a bridge between customers, commercial teams, and product teams. The role is based in Adyen’s San Francisco office, with an expectation to work in-office at least three days per week on average.

Requirements

At least 3 years of experience in Risk, Payment Performance, Data, or a similar role within the payments industry.
Strong stakeholder management skills, including engaging customers and cross-functional teams to define needs and drive impact.
Ownership and entrepreneurial mindset, with the ability to prioritize and drive execution independently.
Excellent verbal and written communication skills, including the ability to present insights and clearly synthesize complex topics.
Comfort working in a fast-paced, cross-functional environment with global teams and international customers.
Ability to communicate the importance of risk management in payments optimization.
High self-motivation and an interest in improving processes and efficiency.
Strong data analysis and correlation skills, including the ability to work through complex and unfamiliar data sets.

Nice To Haves

Experience creating impactful dashboards using BI tools such as Looker or Tableau.

Responsibilities

Partner with commercial teams to showcase Adyen’s value proposition and drive adoption in commercial environments and merchant-facing communications.
Work with Data Analysts to leverage data-driven insights in merchant conversations.
Lead high-level discussions with existing and prospective customers, and equip commercial teams with tools and training to improve merchant engagements.
Provide internal guidance and direct merchant-facing support as a payment optimization expert.
Analyze Adyen’s customer portfolio using existing tools and deploy sophisticated optimization playbooks.
Identify opportunities to introduce and drive adoption of Adyen solutions such as Protect and Uplift, bridging customers and product teams so key customers can maximize performance.
Host training sessions, workshops, and drop-in Q&A sessions on optimization and risk for internal and external audiences.
Assist with tasks that support the smooth operation of the Optimization team.
Build positive relationships with key regional customers and become a trusted point of contact.