Full-Time Optician –Northside (Los Gatos,Cupertino)

Spectrum Eye Physicians•Los Gatos, CA

21h

About The Position

Spectrum Eye Physicians is hiring a full-time Optician serving its Los Gatos and Cupertino locations. The role combines personalized optical sales and patient service with technical dispensing, insurance processing, administrative work, and daily optical operations. The Optician recommends frames and lens solutions suited to patients’ prescriptions, lifestyles, visual needs, and preferences; explains lens options and technologies; and supports sales goals while prioritizing patient satisfaction. Responsibilities also include interpreting prescriptions, taking optical measurements, fitting and adjusting frames, troubleshooting eyewear concerns, processing orders, coordinating with laboratories and vendors, and checking eyewear quality before dispensing. The Optician may assist with contact lens dispensing and patient training. Administrative duties include verifying vision benefits, submitting claims, processing transactions, and maintaining records in practice management systems. The role works collaboratively with clinical and front-desk colleagues and helps maintain displays, inventory, and an organized optical area. The schedule is based on operational needs and may include rotating Saturday coverage. Compensation is based on experience, with a typical range of $25–$33 per hour. Spectrum Eye Physicians describes itself as an established Bay Area eye care organization that has served the region for over four decades and offers opportunities for training, professional development, and career growth.

Requirements

Excellent communication and interpersonal skills with a patient-first approach.
Strong sales and product recommendation skills without compromising patient care.
Ability to work independently, exercise sound judgment, and take ownership of responsibilities.
Detail-oriented and organized, with the ability to multitask in a busy clinical environment.
Dependable and adaptable, with a commitment to supporting team success.
Positive attitude, professional demeanor, and willingness to learn.

Nice To Haves

At least 2 years of optical experience, preferably in an optometry or ophthalmology practice.
Strong knowledge of ophthalmic lenses, frame fitting, optical measurements, and dispensing.
Experience with VSP, EyeMed, and vision insurance billing.
Familiarity with Compulink, NexTech, Eyefinity, or similar practice management systems.
ABO certification.
Experience with contact lens training and dispensing.

Responsibilities

Provide personalized frame styling and recommendations based on patients’ prescriptions, lifestyles, visual needs, and preferences.
Educate patients about lens designs, materials, coatings, and advanced lens technologies.
Recommend eyewear solutions, including progressive, specialty, and premium lenses.
Build patient trust through attentive service, clear communication, and professional follow-through.
Support optical sales goals while prioritizing patient needs and satisfaction.
Interpret prescriptions and obtain optical measurements, including PD, segment heights, and fitting parameters.
Perform frame adjustments, repairs, fittings, and final eyewear dispensing.
Troubleshoot visual concerns, prescription adaptation issues, and eyewear fit problems.
Process optical orders and coordinate with laboratories and vendors to support timely delivery.
Verify completed eyewear before dispensing and maintain quality standards.
Assist with contact lens dispensing, patient education, and insertion/removal training as appropriate.
Verify and explain vision insurance benefits, including VSP and EyeMed, and submit claims accurately.
Process patient payments, invoices, orders, and optical transactions.
Maintain accurate patient records using practice management systems.
Follow policies and procedures for optical operations, billing, and patient privacy.
Collaborate with ophthalmologists, optometrists, technicians, and front-desk staff.
Maintain clean, organized, visually appealing optical displays.
Assist with frame inventory, merchandising, receiving, and product returns.
Manage multiple priorities while maintaining accuracy and service quality.
Demonstrate reliability, accountability, initiative, and professionalism.
Stay informed about eyewear collections, optical products, and industry developments.