Optician 2 (Eye Trends - Woodlands)

VSP Ventures Optometric Solutions LLC • The Woodlands, TX

2d • $17 - $22 • Onsite

About The Position

The Optician 2 helps customers find eyeglasses and contact lenses that best match each patient while providing high levels of quality and care. The role identifies patients’ reasons for visiting and lifestyle needs, then recommends eyewear according to the optometrist’s prescription. It supports a positive customer experience through personalized guidance, accurate measurements, dispensing and adjustment of eyewear, and clear communication about pricing and delivery times.

The position also assists with insurance billing and order processing, documents patient communications in practice software, maintains merchandise displays, and performs special projects and other related duties as assigned. The working environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions from noise, dust, or similar factors.

Requirements

• One to two years of experience in a related field.
• If required by the state, applicable state licensure or certification by a nationally recognized optician association as an optician.
• Working knowledge of the MS Office package.
• Ability to perform multiple tasks successfully in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries.
• Effective written communication skills to document customer situations clearly and prepare letters confirming agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify customer needs.
• Proven problem-solving, negotiating, and decision-making skills.
• Ability to use appropriate discretion and judgment when applying customer and call-handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Determine the reason for each patient’s visit, identify lifestyle needs, and recommend eyewear based on the optometrist’s prescription.
• Attract and retain customers through exceptional customer service and by fostering customer retention and patient satisfaction.
• Assist customers in selecting frames and coordinate frames with optical measurements and prescriptions.
• Recommend lenses, lens coatings, and frames suited to customers’ needs, occupations, habits, and facial features.
• Take measurements, assist patients with adjustments or troubleshooting, and dispense eyewear.
• Ensure pricing is correct and provide realistic delivery-time estimates.
• Communicate enthusiastically and concisely with patients and foster positive relationships with team members.
• Clean and merchandise displays daily.
• Assist with insurance billing and process orders.
• Document patient communications in the practice software system.
• Work on special projects and perform other related duties as assigned or requested.

Benefits

• The role may include eligible incentives, bonuses, and/or commission, depending on the role.
• VSP Vision benefits are referenced; specific benefits are not listed in the description.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed