Optician, Basden Eye Care

EssilorLuxottica Group • Auburn, AL

6d

About The Position

The Optician provides patient experiences through eyewear selection, accurate measurements, ordering, and fitting, helping meet patients’ eyewear needs and establish the practice as a leading destination for vision care. The role includes custom-fitting glasses, accurately positioning prescriptions in lenses, recording measurements, adjusting eyewear, and ensuring finished eyewear meets standards and patient requirements. The Optician also helps patients identify their needs, supports peers with complex product or prescription questions, and uses practice tools and systems in line with company procedures.

The position focuses on resolving patient concerns, managing competing priorities, meeting delivery commitments, and pursuing strong results on key performance indicators and competencies. It also involves educating patients at dispensing, maintaining an organized practice, protecting company assets, following safety and attendance requirements, and complying with dress code and company policies. The role requires working evenings and weekends as business needs vary by location, and spending 80%–100% of the time standing while selling. Other duties may be assigned by the Practice Manager or as business needs require.

Requirements

• High school graduate or equivalent.
• ABO Certification.
• Knowledge of basic optics and eyewear dispensing and fitting.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of inventory management systems.
• Strong basic math skills.
• Sales skills and ability to use and carry a tablet.
• Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous eyecare and/or customer service experience.

Responsibilities

• Custom-fit glasses and precisely place prescriptions in lenses.
• Take and record measurements, adjust and fit eyewear, and ensure finished eyewear meets standards and patient requirements.
• Explore patients’ needs and priorities by asking open-ended questions.
• Serve as a resource to peers on optical knowledge and assist with complex product needs and prescriptions.
• Use practice tools and follow company policies and procedures.
• Anticipate and investigate patient issues, develop lasting solutions, resolve concerns promptly, and partner with management when needed.
• Multi-task, prioritize, and manage time across competing priorities.
• Commit to delivery dates and times, seek feedback, and ask for referrals.
• Work toward exceptional results on KPIs and competencies.
• Present, celebrate, and educate at the time of dispensing.
• Help keep the practice clean, attractive, and organized, and protect company assets.
• Inform management of safety opportunities and demonstrate safe work practices.
• Follow discounting, promotions, inventory management, attendance, timekeeping, dress code, and other company requirements.
• Work evenings and weekends as business needs require, depending on location.
• Perform other duties assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.
• The company offers professional development and incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED