Optical Manager - Promenade Saucon Valley

Warby Parker • Center Valley, PA

1d • Onsite

About The Position

Warby Parker is seeking a skilled Optical Manager to join their in-house Optical team. This role involves creating exceptional customer experiences through professional expertise and product knowledge. The manager will lead a team of Opticians, provide customer consultations, and foster an encouraging work environment. The ideal candidate is a lifelong learner, embraces challenges, and contributes to Warby Parker's growth.

Requirements

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
• Have been in a management position for 2+ years
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
• Clear and effective communicator-you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Nice To Haves

• Passionate about the eyewear and retail industries

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets optical standards, customer requirements, and requests
• Explain prescription terminology and product offerings to customers
• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example
• Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
• Report to the Store Leader, anticipating staffing needs and overseeing Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe culture and leverage company resources to increase employee engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed