Optical Manager

Boscov’s•Pottstown, PA

12d•Onsite

About The Position

Optical Manager, Non-Licensed. Bring your experience to work for you where people love to shop! Boscov’s is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov’s has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an Optical Manager to join our Optical team. As part of a fast-paced, dynamic team, you will perform all the duties of a dispensing optician in addition to managerial duties, interacting with customers, confirming appointments, reviewing insurance information and overseeing store upkeep, while serving as the liaison between our customers and the lab to ensure orders are processed timely. If you are looking for a great opportunity to pursue a rewarding career with a company known for quality and big savings, apply today.

Requirements

2+ years of management experience in retail, with a drive for results and a proven track record in reaching goals
High school diploma or GED equivalent
Strong skills in supervising others and mentoring them to generate customer satisfaction and sales
Able to use computer systems for sales, ordering and timekeeping
Polished customer service skills and a genuine ability to understand your patients’ needs
Capable of resolving customer complaints, if they arise, with tact and positive outcomes
Must be reliable and punctual in attendance to keep store hours and coverage in the store
Must be flexible for scheduling and able to work weekends and holidays, as well as special sales events
Position is active and includes moving about throughout department during the shift

Nice To Haves

An interest in fashion eyewear and an eye for style is highly desired

Responsibilities

Deliver an exceptional customer experience by providing outstanding service, overseeing appointment scheduling, answering incoming calls, and ensuring every customer interaction reflects Boscov's commitment to quality and care.
Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
Lead, coach, and develop store associates to achieve sales goals, deliver exceptional customer service, and maintain operational excellence.
Oversee daily store operations, including scheduling, workflow, order management, inventory support, and ensuring timely communication with customers regarding order status.
Process and verify third-party vision insurance benefits and claims while ensuring accuracy and compliance with company procedures.
Maintain compliance with all company policies, HIPAA regulations, and confidentiality standards when handling patient information.
Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation to ensure operational accuracy.
Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and foster strong relationships with independent doctors and Boscov’s store leadership.
Maintain a clean, organized, and visually appealing optical department that supports outstanding customer experience and reflects Boscov's brand standards.