Optical Customer Success Engineer

Nokia•Dallas, TX

10d•Onsite

About The Position

At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our customers, so they're always close at hand to provide expert support. CSEs are true subject matter experts and are an essential piece of Nokia being able to provide top-tier Technical Support services. CSEs act as proactive advisors, offering recommendations and helping to implement customer-approved action plans. CSEs are responsible for quickly identifying and resolving any technical issues by working closely with our Constant Care Team. CSEs provide our customers with a dedicated, highly technical resource who the customer can rely on for all their technical support issues and needs. If you're passionate about helping customers and have a strong technical background, the CSE role might be the perfect fit for you! Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Requirements

Strong technical background
Passionate about helping customers

Responsibilities

Act as proactive advisors, offering recommendations and helping to implement customer-approved action plans.
Quickly identify and resolve any technical issues by working closely with our Constant Care Team.
Provide customers with a dedicated, highly technical resource who the customer can rely on for all their technical support issues and needs.