Customer Success Engineer

Axomic • New York, NY

8d • $110,000 - $130,000 • Hybrid

About The Position

The Customer Success Engineer (CSE) is the technical backbone of the client journey, helping AEC firms successfully evaluate, implement, integrate, and adopt OpenAsset. This role combines hands-on technical problem-solving with prospect and client-facing work across all stages of the client journey, from Onboarding to Adopting, Nurturing, and Renewals & Growth.
You'll design solutions, build integrations, and set clients up for long-term success, working directly with client data, custom InDesign and Word templates, and APIs to bring those solutions to life.

Requirements

• 3-5+ years of experience in a technical, client-facing role where you bring a client-first mindset into all work you deliver.
• Experience with scripting (Python or JavaScript).
• Familiarity with REST APIs and making API requests.
• Comfortable troubleshooting technical issues across systems.
• AI Fluency: naturally reaches for AI tools to move faster and smarter: drafting and debugging scripts, working through unfamiliar APIs, writing documentation, or troubleshooting edge cases.
• Comfortable owning technical problems end-to-end, from discovery through delivery.
• Balances technical depth with clear, non-jargon communication for non-technical stakeholders.
• Operates with a strong sense of ownership and urgency during client-facing engagements.
• Approaches problems with a solutions-oriented, detail-driven mindset.
• Adaptability: thrives in a quickly evolving, dynamic, and agile environment.

Nice To Haves

• Experience working in SaaS.
• Exposure to Adobe InDesign or template automation.
• Basic understanding of networking concepts (HTTP, APIs, etc.).
• Exposure to generative AI / LLM-powered tools.
• Experience or familiarity with the Architecture, Engineering, and Construction (AEC) industry.

Responsibilities

• Partner with internal and external account stakeholders to understand client workflows and technical requirements.
• Recommend approaches for data migration and import, integrations, and automation.
• Support technical validation and light-weight proofs of concept when needed.
• Configure client environments, including templates, data architecture, and integrations.
• Prepare and import project and employee files, data, and metadata.
• Set up and validate integrations with tools like CRMs, CMSs, and other systems via out-of-the-box Connectors and API.
• Participate in client calls as the technical point of contact.
• Work closely with internal stakeholders across Sales and CS to ensure technical solutions align with client goals and key commercial timelines.
• Collaborate with Product and Engineering to solve for recurring technical patterns or gaps and inform the roadmap.
• Contribute reusable scripts, templates, and documentation that raise the technical bar for the wider team.
• Write scripts (Python or JavaScript) to support template automation (InDesign, Word, PowerPoint) and data transformation and migration.
• Use APIs to connect OpenAsset with other systems and automate client workflows.

Benefits

• Competitive salary
• Medical / Dental / Vision coverage - 100% employer-paid for employees, 50% employer-paid for dependents
• 20 days paid time off per year + federal holidays
• 5 paid sick days
• Work from home flexibility
• Commuter benefits
• 401k
• Paid parental leave
• Career growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed