Customer Success Engineer

Pave•San Francisco, CA

7d•$86,000 - $142,000•Hybrid

About The Position

The Customer Success Engineer (CSE) Team @ Pave is looking for individuals who will become Pave product and compensation experts. These experts will use their knowledge to onboard and manage 30-40 customers at a time, ensuring customers implement and derive value from Pave's products quickly, and setting them up for a healthy, long-term relationship with Pave. This role involves close partnership with the Account Management, Sales, Product, and Engineering teams to ensure customer success.

Requirements

2+ years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
Deep experience and knowledge of JSON, HTML, SQL, and experience with API integrations.
Meticulous project management skills; ability to create a plan, execute against it, and ensure nothing falls through the cracks.
Creative problem-solving skills; ability to search for solutions that solve customer needs that may not be immediately obvious.
Focus on customer outcomes; ensuring customers can achieve their goals using Pave and maintain healthy adoption and usage.
Ability to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
Comfort working autonomously, strong sense of prioritization, and ability to instinctively spot high-leverage & “blocking” work.
Ability to push to understand the “why” behind customer asks and find solutions that will help circumvent future problems.
Hunger to join a start-up, excitement to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond core responsibilities.
Ability to work effectively with customers over video call/email.
Three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen.

Responsibilities

Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
Execute on the technical needs of the customer with integrations, data migration and configurations.