Customer Success Engineer

Edia

4d•$100,000 - $150,000•Hybrid

About The Position

Edia is the leading AI technology company in K-12 education, helping over 1 million students across the U.S. have an exceptional experience in school. Edia serves over 300 school districts with AI-powered solutions to address chronic absenteeism, math achievement, and complex data integrations and intervention workflows. Their newest product, the District Intelligence Platform (DIP), unifies K-12 data from SIS, LMS, attendance, and behavior systems into a single system of action for student success. Every new district requires a complex, high-stakes integration, involving connecting to major SIS platforms, configuring rostering, setting up SFTP data feeds, importing exam scores, and aligning to district-specific data models. A missed go-live date can result in a semester of lost student outcomes. Edia is seeking a technical owner to execute this end-to-end integration process, driving all integration workstreams from contract signature to successful launch and involving the engineering team as needed.

Requirements

Bachelor's degree in Computer Science, Software Engineering, or a closely related technical field.
4+ years in technical implementation, solution engineering, integration engineering, or a closely related technical delivery role with a SaaS or data-intensive environment.
Hands-on experience with data integrations: REST APIs, SFTP pipelines, ETL workflows, data mapping, and schema design.
Deep fluency in integration patterns and system architectures—comfortable reviewing API specs, debugging data pipeline issues, and writing technical configuration documentation.
Proven track record delivering complex, multi-stakeholder technical projects on deadline in enterprise or public-sector environments.
Exceptional communication across technical and non-technical audiences—from IT architects to district superintendents.
Strong project management discipline: risk management, dependency tracking, milestone accountability.

Nice To Haves

Ability to read and write code (Python, SQL, or similar) is a strong plus.

Responsibilities

Execute SIS integrations across PowerSchool, Infinite Campus, Synergy, and other legacy platforms—defining data mapping specs, transformation logic, and validation requirements.
Own SFTP pipeline setup, Clever/ClassLink rostering configuration, SSO provisioning, and platform-level data ingestion workflows.
Write and review data transformation scripts, API integration specs, and configuration documentation.
Serve as the primary technical interface between Edia’s engineering team and district IT—translating complex technical environments into clear implementation architectures.
Identify integration risks early: schema mismatches, API rate limits, authentication edge cases, and data quality issues—and drive engineering solutions before they block go-lives.
Lead full-lifecycle implementation projects from contract signature through go-live: project plans, technical milestones, dependency mapping, risk registers, and stakeholder coordination.
Receive structured handoffs from Sales (SOW, technical requirements, champion intro) and manage clean transitions to CSM at go-live with full configuration documentation and adoption metrics.
Own the internal status cadence across Product, Engineering, Support, and CS—removing blockers and driving accountability across all workstreams.
Navigate district procurement timelines, IT governance processes, and organizational dynamics to keep implementations on track.
Guide district stakeholders—from IT directors to curriculum leads—through technical onboarding and rollout best practices.
Proactively surface adoption risks and drive mitigation plans before they become blockers.
Design the playbooks, tooling, templates, and success metrics to scale the implementation function.
Define when deeper technical engagement (e.g., Forward Deployed Engineer support) is required.
Help define the long-term shape of the implementation team as the company grows.