Part-Time Onalaska- (USA) Optical Associate, Non-Certified – Sam’s Club

Walmart • Onalaska, WI

2d • $18 - $26 • Onsite

About The Position

The Optical Associate supports the Optical area at Sam’s Club by maintaining merchandise presentation and inventory, assisting members with eyewear and contact lens products and services, and processing transactions. The role includes educating members on eyewear use and care; supporting contact lens insertion, removal, and hygiene guidance; assisting with purchasing decisions; measuring, adjusting, and repairing frames and lenses; completing orders; verifying prescription information; and performing final eyewear inspections. The associate measures pupillary distance and position of wear for different lens types using manual and digital systems, troubleshoots non-adapt issues, and communicates with laboratories and optometrists about job status, product updates, and expired lens reorders.

The position also involves receiving and organizing Optical merchandise, maintaining trial lens inventory, ensuring optical equipment is calibrated and clean, troubleshooting equipment failures, and coordinating repairs. As needed and under the guidance of a contracted or associate optometrist, the associate may complete patient appointments, perform pre-testing, and record results. Other duties include scheduling and confirming visits, collecting payments for doctor or telehealth services, processing insurance claims and payments where applicable, and maintaining records in compliance with HIPAA and company procedures.

The associate completes assigned virtual and hands-on training, develops intermediate knowledge of eye anatomy and diagnostic testing, and maintains applicable registration, certification, and licensure. They contribute to team execution, help implement business processes, support compliance with company policies and standards, and demonstrate the stated Sam’s Club values in service to members and coworkers.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for the American Board of Opticianry (ABO) exam.
• Meet applicable requirements to work as an Optical associate, including minimum age, qualifications, registration, certification, and/or licensure when required by the Optical organization or state boards.
• Obtain ABO certification within 15 months of hire or job entry.
• Be willing and able to work with the manager to register and maintain an NPI number when required by state law.
• In licensed or registered states, meet or be able to satisfy state law requirements to become an apprentice optician and licensed optician.
• In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within three months of completing minimum state apprenticeship hours.
• Comply with applicable HIPAA requirements and company procedures for records.
• Work with members, coworkers, optometrists, laboratories, and other business partners and follow company policies and procedures.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile and high-shrink merchandise.
• Maintain the Optical sales floor, handle claims and returns, zone and organize merchandise, and identify shrink and damages.
• Receive, audit as needed, stock, and maintain Optical merchandise and hearing aid inventory; complete required paperwork, logs, and documentation.
• Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
• Assist members with Optical purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
• Measure pupillary distance and position of wear for different lens types using manual and digital systems.
• Perform frame adjustments and repairs and conduct final eyewear inspections, including compound prism verification.
• Troubleshoot member non-adapt issues and communicate with laboratories and optometrists about job status and product updates.
• Process optical eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
• Troubleshoot equipment failures and coordinate repairs.
• As needed and under optometrist guidance, complete patient appointments, perform pre-testing, and record results.
• Support OD services and collect payments for doctor and telehealth services.
• Schedule and confirm appointments and process member visits in accordance with company policies, procedures, and applicable laws.
• Maintain and file records in compliance with HIPAA and company procedures.
• Request, review, and process applicable insurance claims, payments, and chargebacks for doctor services and eye-care materials.
• Complete required virtual and hands-on training and maintain applicable certification, licensure, and registration.
• Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
• Where required by state regulations, register with the state board for apprenticeship or a work permit within 60 days and ensure registration or certification does not lapse.
• Lead and participate in teams by sharing resources and information, identifying customer needs and priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
• Develop, communicate, and implement processes and practices by collaborating with stakeholders, applying information from multiple sources, monitoring results, and addressing improvement opportunities.
• Promote compliance with company policies, procedures, and ethics standards; guide others in applying them; use the Open Door Policy; and assist management in addressing compliance issues.
• Demonstrate Sam’s Club values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED