Part-Time Onalaska- (USA) Optical Associate, Non-Certified – Sam’s Club

Walmart•Onalaska, AK

1d•Onsite

About The Position

The Optical Associate, Non-Certified supports optical sales and services at Sam’s Club. The role maintains merchandise presentation and the Optical sales floor, receives and stocks merchandise, handles claims and returns, and completes required paperwork and records. It operates point-of-sale equipment and assists members with purchases, payments, returns, refunds, and exchanges. The associate helps members select and care for eyewear and contact lenses, completes orders, verifies prescription information, takes measurements, adjusts and repairs frames, and inspects eyewear before dispensing. The role also monitors inventory, maintains and calibrates optical equipment, troubleshoots non-adapt issues and equipment problems, and communicates with optical labs and optometrists about orders and product updates. As needed and under the guidance of an optometrist, the associate may perform pre-testing and record results, support doctor and telehealth services, schedule appointments, collect payments, and process applicable insurance claims. The associate maintains records in accordance with HIPAA and company procedures and completes required training and certification or licensure requirements. The position calls for collaboration, customer service, integrity, adaptability, continuous learning, and support for teammates. The posting lists an hourly wage range of $18.00 to $26.00, with possible premiums in specified circumstances.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for the American Board of Opticianry (ABO) exam.
Meet applicable requirements to work as an Optical associate, including minimum age and any required qualification, registration, certification, or licensure.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with the Manager to register and maintain an NPI number as required by state law.
In licensed or registered states, meet or be able to satisfy state law requirements to become an apprentice optician and licensed optician.
In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within three months of completing the minimum state apprenticeship hours.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintain merchandise presentation by stocking, setting up, cleaning, organizing, signing, and pricing displays; remove damaged goods and secure fragile or high-shrink merchandise.
Maintain the Optical sales floor, handle claims and returns, zone and organize merchandise, and identify shrink and damages.
Receive and stock Optical merchandise and complete required paperwork, logs, and documentation.
As needed, receive, audit, and maintain hearing aid inventory and process related sales and refunds through the POS system.
Operate registers and related equipment and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Assist members with Optical purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Inspect eyewear before dispensing, including compound prism verification, and troubleshoot non-adapt issues.
Communicate with labs and optometrists about job status, product updates, and reordering expired lenses.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is clean and calibrated.
Troubleshoot optical equipment failures and coordinate repairs.
As needed, perform pre-testing and record results under the guidance of a contracted or associate optometrist.
Support OD services and collect payments for doctor or telehealth services.
Schedule and confirm member appointments and process visits according to company procedures and applicable laws.
Maintain and file records in accordance with HIPAA and company procedures.
Request, review, and process applicable insurance claims, payments, and chargebacks for doctor services and eye-care materials.
Complete assigned virtual and hands-on training, including training needed to acquire and maintain required certification and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in development opportunities.
Where required by state regulations, register with the state board for an apprenticeship or permit within 60 days and maintain registration or certification without a lapse.
Collaborate with and support teams by sharing resources and information, coordinating assignments, advising and mentoring others, and helping achieve timelines and work quality.
Help develop, communicate, and implement processes and practices by collaborating with business partners, applying information, monitoring results, and addressing improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards, and assist management with correcting ethical or compliance issues.
Demonstrate the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, with eligibility and amounts depending on job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for listed programs.