OPS REGULATORY SPECIALIST III - 64858420

State of Florida • Tallahassee, FL

1d • Onsite

About The Position

This is a professional position within the Board of Nursing in which the employee functions independently and as part of a team to answer incoming calls from applicants and licensees and increase overall customer satisfaction. These duties guarantee qualified health care professionals can work in the state, so all Floridians have access to the health care they need in order to lead healthier lives. By increasing the number of licensed health care professionals in the state, the incumbent also supports those currently working in health care professions who are so critical in our current and any future public health emergency. The individual in this position is expected to demonstrate the agency’s fundamental values of innovation, collaboration, accountability, responsiveness and excellence and promote the Department’s mission. The incumbent must exercise independent judgment in dealing with potential applicants and licensees. This position requires problem-solving skills and the ability to provide personal guidance to applicants regarding the certification and licensure process. The incumbent must be able to establish and maintain dependable, effective working relationships with others and maintain pre-approved work schedule with minimal interruptions to workflow.

Requirements

• Knowledge and ability to interpret Florida Statutes and administrative codes in regards to licensing and regulation of professionals and facilities, and consumer protection.
• Knowledge and proficiency of Microsoft Office software.
• Knowledge and proficiency in using Windows-based computers.
• Ability to learn and utilize job-specific software such as LEIDS and AxiomPro and office equipment such as phones, fax machines, scanners, and copiers.
• Ability to compile, organize, and analyze data.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities on a pre-approved work schedule.
• Ability to communicate and deal with people effectively.
• Ability to establish and maintain effective working relationships with others.
• Must be physically present in the office to effectively perform job duties and responsibilities.

Responsibilities

• Answering calls professionally, keeping wait times in the call queue within established timeframes; minimizing dropped/transferred calls; advising customers on appropriate actions and procedures; identifying and properly escalating situations requiring urgent attention; routing calls to appropriate resources when necessary.
• Logging all call interactions into the licensing database; utilizing contact history and email system to maintain records and notify the proper processing unit regarding customer requests.
• Staying current with system information, changes, and updates; researching required information using available resources, including LEIDS, Axiom Pro, and any other systems required to carry out daily duties.
• Completing work assignments and timesheets by established deadlines and remaining logged into the call queue for the duration of the hours scheduled.
• Meeting or exceeding team production standards and performing other duties as assigned by managerial staff.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed