OPS HEALTH SUPPORT SPECIALIST - 64927064

State of Florida•Brooksville, FL

5d•Onsite

About The Position

The OPS Health Support Specialist performs specialized clerical and client-support duties for the Women, Infants and Children (WIC) program. The position interviews and screens applicants, determines and verifies eligibility information, gathers health-risk data, performs height, weight, and hemoglobin measurements, provides low-risk secondary nutrition education after required training, and issues WIC benefits and related cards. It explains program eligibility, benefits, rights, and obligations; makes referrals; and supports participants with appointments, immunization screening, and use of WIC benefits. The role enters, verifies, and maintains participant information and documentation in the FL-WiSE system, protects confidential records, and maintains accountability for EBT and VOC cards. It also supports vendor training and management, maintains records and inventories, prepares reports, follows up on missed appointments and program issues, and performs laboratory-equipment calibration and supply tracking. The employee attends meetings and training, performs outreach, and completes required time and activity records. Emergency duty may be required before, during, or beyond normal work hours or days. The position is based at the Department of Health offices at 7551 Forest Oaks Boulevard, Spring Hill, Florida, and 300 S. Main Street, Brooksville, Florida. It requires in-person work. The employee must complete FL-WiSE EBT System training within two weeks of hire and pass the Florida Paraprofessional Nutrition Training Guide competency within six months of hire. The role requires a security background check and/or drug screening, direct deposit, and the ability to learn and communicate effectively in English, orally and in writing.

Requirements

Knowledge of health support services.
Knowledge of basic medical terminology.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Must physically report to the office to perform the position's duties and responsibilities.
Must be able to learn and communicate effectively in English, orally and in writing.
Must successfully complete FL-WiSE EBT System training within two weeks of hire.
Must complete and pass competency on the Florida Paraprofessional Nutrition Training Guide series within six months of hire.
Must complete a security background check and/or drug screening and participate in direct deposit.
Emergency duty may be required before, during, and/or beyond normal work hours or days.

Nice To Haves

Experience working with children in a professional setting.
Experience performing customer service tasks.
Experience working with computers.
Willingness to work 35–40 hours per week.

Responsibilities

Interview and screen WIC applicants, assess income, residency, identification, and other eligibility information, and determine initial and continuing eligibility.
Record, evaluate, verify, and update participant and family information in the FL-WiSE system, including income, anthropometric and hemoglobin data, contact details, names, and relevant notes or alerts.
Perform height, weight, and hemoglobin measurements and collect nutrition and health-risk information from medical records for screening.
Issue WIC foods, EBT cards, and VOC cards; maintain their security and accountability; and train participants in the proper use and redemption of benefits and cards.
Provide low-risk secondary nutrition education and, after completing required training, general nutrition information; document activities according to WIC procedures.
Explain WIC eligibility, benefits, rights, and obligations and refer participants to public assistance programs, immunization services, nutritionists, healthcare professionals, and community agencies as appropriate.
Schedule appointments, print program documents and shopping lists, prepare routing sheets and Q-Matic labels, and follow up with participants who miss appointments.
Screen immunization records or verify records in FL-SHOTS and offer voter registration forms.
Assist with vendor training and management.
Organize and maintain historical records, update reports and inventories, conduct assigned audits, and maintain retention and destruction records or logs.
Review required hemoglobin reports, follow up on missed required laboratory tests, maintain laboratory-test logs, and submit monthly reports to the supervisor.
Calibrate hematological and anthropometric equipment, document standards and cleaning, process requisitions for laboratory supplies, and maintain related inventories and logs.
Prepare, reconcile, and monitor end-of-day reports and validations, including voter registration, over-issuance, duplicate, EBT card, and formula inventory reports.
Run participation reports, including short certifications, terminations, dual enrollment, and transfers, and take required follow-up actions.
Follow up on alleged participant program abuse, food redemption procedures, and other programmatic issues.
Attend staff meetings, in-service training, and staff development activities; perform outreach; and complete required EARs and timesheets.
Protect the confidentiality, integrity, and appropriate access of confidential and public records, including records containing Social Security numbers, in paper and electronic formats.
Perform other related duties and responsibilities as assigned.