OPS HEALTH SUPPORT SPECIALIST - 64852793

State of Florida • Saint Augustine, FL

6d • Onsite

About The Position

The Florida Department of Health in St. Johns County is hiring an independent position in its Women, Infants, and Children (WIC) department. The employee completes WIC processes according to the WIC Procedure Manual, supports clients throughout eligibility and benefit services, gathers nutrition and health information, and provides nutrition education and breastfeeding support. The role also includes routine equipment and inventory management, appointment communications, voter registration coordination, vendor support, and community outreach.

The position performs daily in-office or field work, generally from 8:00 a.m. to 5:00 p.m., for 40 hours per week. Weekend and after-hours work may be required for outreach events. The incumbent may also be required to work outside normal hours during emergencies, including duties in special-needs or Red Cross shelters or other disaster-related response activities.

Requirements

• Valid driver's license.
• Knowledge of medical terminology, community resources, and basic arithmetic.
• Effective communication and excellent customer service skills.
• Ability to work with infants and children and perform hematological tests.
• Ability to use computer programs including Word and Excel.
• Ability to plan, organize, and coordinate work activities.
• Ability to establish and maintain working relationships with others.
• Ability to learn and communicate effectively in English, orally and in writing.
• Ability to work 40 hours per week on a daily schedule of 8:00 a.m. to 5:00 p.m.; weekends and/or after-hours work may be required for outreach events.
• Ability to perform daily in-office or field work and emergency duties when required.

Responsibilities

• Complete WIC program processes in accordance with the WIC Procedure Manual.
• Determine or coordinate client eligibility for the WIC program.
• Coordinate or complete issuance of WIC benefits and explain benefits to new clients, including reviewing the New People Packet.
• Issue Farmers Market Vouchers and update logs according to protocol.
• Interview clients to obtain nutrition histories and enter information into the appropriate system.
• Schedule appointments, make reminder calls, mail postcards to unreachable clients, and notify clients of expiring certifications.
• Complete the Assistance Needed tab.
• Issue special formula through direct distribution and document issuance in appropriate locations.
• Provide interactive secondary nutrition education contacts on the quarterly assigned topic and maintain quarterly second-nutrition tally documentation.
• Collect and enter anthropometric and hematological data using appropriate equipment and procedures; document results, calibrate equipment monthly, and clean and sterilize it between clients.
• Participate in breastfeeding promotion and support activities.
• Call clients daily about reminders and missed WIC appointments, retrieve voicemails, and return calls as needed.
• Lead St. Johns County voter registration activities, including training staff and submitting required reports; ensure clients are offered the opportunity to register to vote according to instructions.
• Back up the vendor manager as needed by conducting compliance reviews and store trainings.
• Perform and document monthly special-formula inventory, refer formula-ordering needs to the assigned WIC staff member, order WIC printed materials quarterly, and maintain WIC EBT card and reconciliation logs daily.
• Keep informed about and implement WIC regulation, policy, procedure, and program updates, provide accurate information to participants using FDOH WIC Bureau reference materials, and complete related educational training required by WIC program standards.
• Participate in community outreach activities as required.
• Perform other related duties as assigned.
• Perform emergency duties before, during, or beyond normal work hours or days when required.

Benefits

• Annual and sick leave
• Nine paid holidays and one personal holiday each year
• State Group Insurance options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Education Level: No Education Listed