OPS HEALTH INFORMATION SPECIALIST - 64858681

State of Florida•NAPLES, FL

9d•Onsite

About The Position

The OPS Health Information Specialist is a specialized clerical position supporting patients accessing Collier County Health Department clinical services. The role independently handles scheduling, registration, clinic check-in and check-out, and health information management; collects fees and performs billing functions; and uses the state automated health management system to enter data, retrieve client information, and print labels and reports. The position communicates with physician offices, Medicaid, and other insurers to obtain insurance and related information. It is anticipated to work 40 hours per week and is under the direct supervision of the Health Information Manager-SES. The position is based in Naples, Florida. It requires bilingual English and Spanish communication, a valid Florida driver's license, and reliable transportation. The incumbent may be required to perform emergency duty before, during, or beyond normal work hours or days, including work in Special Needs or Red Cross Shelters or other disaster-related duties. The posting lists a preferred high school diploma or equivalent.

Requirements

Bilingual in English and Spanish, both written and verbal.
Valid Florida driver's license and reliable transportation.
Knowledge of administrative and clerical procedures and systems.
Knowledge of personal computers, software, email, and database management.
Typing and word-processing skills.
Ability to use a multi-line desk phone and handle calls courteously and effectively.
Ability to communicate verbally and in writing in English and Spanish.
Ability to establish and maintain effective working relationships.
Ability to schedule and coordinate assigned work responsibilities, work independently, and follow instructions.
Ability to review data for accuracy and completeness.
Computer skills, including data entry, Microsoft applications, and search tools.
Ability to provide excellent customer service.
Dependability and punctuality for assigned workdays and times.
Ability to maintain a professional appearance and confidentiality.
Ability to apply continuous quality improvement tools and techniques to monitor outcomes and improve efficiencies.
Ability to lift 25 pounds and climb small ladders.
Ability to learn and communicate effectively in English, orally and in writing.
Successful completion of required background check and, for safety-sensitive positions, drug test; participation in direct deposit is required.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Schedule appointments for Naples Communicable Disease Control and Prevention (CDCP) clinics using the Health Maintenance System (HMS).
Register clients for clinic services in HMS and determine financial eligibility and payment status.
Interpret for non-English-speaking clients and for non-Spanish-speaking providers when time allows.
Manage medical records systems and make copies of records as requested by physicians and clients.
Enter services into the HMS services and billing module and collect fees due when clients check out.
Verify each client's payment source before each visit.
Perform general clerical and data-entry functions, including registering children in FL Shots and verifying Medicaid, Medicare, and third-party insurance participation.
Process records sent to storage and retrieve records according to retention schedules.
Perform other duties as assigned.
Perform emergency duties as required, potentially before, during, or beyond normal work hours or days.