OPS Harn Museum Security + visitor Engagement Assistant

University of Florida • Gainesville, FL

7d • Onsite

About The Position

This position involves greeting and welcoming guests to the museum, interacting professionally with visitors and staff, and providing excellent customer service. The role includes performing routine patrols of galleries and public spaces, monitoring guest compliance with museum policies, and reporting any non-compliance. Responsibilities also extend to providing front desk coverage, escorting individuals to secure areas, and assisting with the setup and breakdown of equipment for museum events. The position requires the use of de-escalation techniques for aggressive or disruptive behavior and emphasizes professionalism, reliability, dependability, and adherence to schedules. Other duties may be assigned.

Requirements

• High school diploma, or its equivalent
• One year of related experience
• Professionalism, reliability, dependability and adherence to schedules are required.
• Flexibility for varied schedules to include nights, weekdays, weekends, and holidays based on the needs of the museum.

Nice To Haves

• Previous experience in a security and/or customer service role
• Ability to work as part of a team and project a positive attitude
• Excellent verbal and written communication skills
• Experience working and communicating with individuals of diverse backgrounds
• Knowledge of basic first aid, or CPR/First Aid/AED certification a plus

Responsibilities

• Greet and welcome guests to the museum.
• Interact with all visitors and staff of the museum in a professional and positive manner.
• Provide excellent customer service and provide general and directional information to guests.
• Perform routine patrol of galleries and public spaces.
• Monitor guest compliance with museum policies and report non-compliance through verbal and written communication.
• Provide front desk coverage on an as-needed basis.
• Provide escorts as needed to secure areas within the museum.
• Assist with setup and breakdown of equipment, chairs, and tables for museum activities and events.
• Practice de-escalation techniques when dealing with aggressive or disruptive behavior.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED