OPS Harn Museum Security + visitor Engagement Assistant

University of Florida•Gainesville, FL

21h•Onsite

About The Position

This position involves greeting and welcoming guests to the museum, interacting professionally with visitors and staff, and providing excellent customer service. The role includes performing routine patrols of galleries and public spaces, monitoring guest compliance with museum policies, and providing front desk coverage and escorts to secure areas as needed. Responsibilities also extend to assisting with event setup and breakdown, and employing de-escalation techniques for disruptive behavior. Professionalism, reliability, dependability, and adherence to schedules are essential.

Requirements

High school diploma, or its equivalent, and one year of related experience.
Flexibility for varied schedules to include nights, weekdays, weekends, and holidays based on the needs of the museum.

Nice To Haves

Previous experience in a security and/or customer service role
Ability to work as part of a team and project a positive attitude
Excellent verbal and written communication skills
Experience working and communicating with individuals of diverse backgrounds
Knowledge of basic first aid, or CPR/First Aid/AED certification a plus

Responsibilities

Greet and welcome guests to the museum.
Interact with all visitors and staff of the museum in a professional and positive manner.
Provide excellent customer service and provide general and directional information to guests.
Perform routine patrol of galleries and public spaces.
Monitor guest compliance with museum policies and report non-compliance through verbal and written communication.
Provide front desk coverage on an as-needed basis.
Provide escorts as needed to secure areas within the museum.
Assist with setup and breakdown of equipment, chairs, and tables for museum activities and events.
Practice de-escalation techniques when dealing with aggressive or disruptive behavior.
Professionalism, reliability, dependability and adherence to schedules are required.
Other duties as assigned.