OPS Front Desk Clerk

State of Florida•Madison, FL

43d•Onsite

About The Position

The OPS Front Desk Clerk provides customer service and clerical support at the County Health Department in Jefferson County. The clerk greets and assists clients, answers telephones courteously, schedules clinic appointments, and receives, reviews, and updates patient eligibility information and records. The position also processes payments for clinic, Vital Statistics, and Environmental Health services, follows cash-handling and accountability procedures, and supports accurate daily reporting and deposits. The clerk serves as Deputy Registrar, working directly under the Chief Deputy Registrar and following Florida statutes and administrative codes for Vital Statistics. The position also processes record requests under the direction of the Privacy Officer and assists the Records Management Liaison Officer with records management and records disposition. Related duties include covering the Madison front desk as needed and participating in Quality Improvement activities. This position is with the Florida Department of Health. OPS employees may be eligible for the benefits described in the posting, subject to applicable requirements. The position requires a security background check and/or drug screening, participation in direct deposit, and the ability to learn and communicate effectively in English. Incumbents may be required to perform emergency duty outside normal work hours or days.

Requirements

Experience working with patients by telephone and face to face.
Experience scheduling appointments electronically.
Experience with Microsoft Office programs.
Knowledge of computer programs and software that support the productivity of County Health Department programs.
Knowledge of administrative and clerical procedures and systems.
Ability to work independently and as part of a team.
Ability to handle multiple tasks, remain organized, and pay attention to detail.
Ability to communicate effectively and deal professionally with the public while providing excellent customer service.
Strong oral and written communication skills.
Strong time-management skills.
Solid technical skills.
Flexibility and ability to work as a team player.
Problem-solving skills and self-motivation.
Ability to learn and communicate effectively in English, orally and in writing.

Nice To Haves

Bachelor’s degree.

Responsibilities

Promote good customer service by answering telephones promptly and courteously and treating customers with respect.
Follow standard operating procedures and ensure they are properly followed.
Greet and assist clients seeking services at the County Health Department.
Schedule appointments for all clinics.
Receive, review, and update patient eligibility information and necessary paperwork and records.
Cashier for clinic, Vital Statistics, and Environmental Health services.
Scan and report vouchers and remittance advice to Volusia County Health Department daily for recording in the Health Management System and posting to client accounts.
Safeguard cash receipts and other instruments of value and follow accountability and recording procedures.
Review clinic services in the Health Management System and bill accordingly.
Serve as Deputy Registrar and follow applicable Florida statutes and administrative codes for Vital Statistics.
Enter the document sequence correctly in the E-vitals system.
Maintain and process record requests under the direction of the Privacy Officer.
Assist the Records Management Liaison Officer with records management, purging, and destruction of records.
Check the treasury daily and maintain coding for credit card, Electronic Funds Transfer, and daily deposit transactions in a timely manner.
Perform related work as required, including covering the Madison front desk as needed.
Participate in Quality Improvement activities.