Front Desk Clerk

LIVINN HOTELS LTD•Maplewood, MN

1d•$16 - $17

About The Position

LivINN Hotels is hiring a Front Desk Clerk/Night Auditor to operate the front desk and assist guests with inquiries and other needs during registration, their stay, and checkout. The role is part time, Thursday through Sunday, with starting pay of $16.00 per hour depending on experience. Supplemental benefits are available. The employee may also be assigned additional job-related responsibilities as necessary.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills, including the ability to deal with difficult and rude patrons.
Excellent organizational skills and attention to detail.
Familiarity with local areas and the ability to provide directions and maps to local attractions and destinations.
Must be able to pass a background check.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Manage front desk operations efficiently to minimize check-in and checkout time.
Welcome guests warmly and professionally.
Use the “Magic Formula” when answering reservation inquiry calls.
Handle requests professionally, tactfully, and courteously.
Keep the lobby and shared areas neat and orderly.
Maintain knowledge of hotel policies, including room rates, discounts, special offerings, and community events.
Stay informed about upcoming events, the local area, and hotel offerings.
Complete shift duties according to the checklist.
Perform other related duties as assigned.