OPS FAMILY SUPPORT WORKER - 64944151

State of Florida • Key West, FL

9d • Onsite

About The Position

The OPS Family Support Worker contacts pregnant women, interconception women and families of children under the age of three to assess risk factors that may lead to poor pregnancy outcomes and/or poor developmental outcomes. The position works in partnership with the client or family and provides information and linkage to programs and resources to address risk factors identified by a risk screen or referral. The OPS Family Support Worker will serve a critical role in connecting with pregnant women, and families with newborns, to home visiting services and supports. Using motivational interviewing techniques, the OPS Family Support Worker conducts initial client intakes, ensuring a supportive and personalized approach. All services provided are documented in the programs data system.
Ensures that CI&R (Coordinated Intake and Referral) performance benchmarks are completed as outlined in the Healthy Start Standard and Guidelines and the agencies internal policies and procedures
Conducts Initial Intakes, including attempts to contact, to assess referred women and infants needs and risks. Travel to attempt to contact clients in the service area may be required
Works cooperatively with Healthy Start staff members and community partners to ensure each potential home-visiting client is provided with knowledge and resources that best suit their individual needs
Explains home visiting options to potential clients and provides a referral to the appropriate home visiting service provider
Follows up to ensure referral is received by service provider and services are provided to families
Addresses questions and concerns and provides contact information for helpful community resources
Provides relevant information to clients about breastfeeding, health care options, parenting education, preventative health education and child development
Completes data entry of participants' sensitive information and treats this information within HIPAA privacy rules. Will maintain confidentiality of children, families and other records and information at all times.
Ensures that all required documentation is typed and submitted in a timely manner into the Well Family System and maintains the participants record in accordance with program requirements
Works closely with the Senior Human Services Program Coordinator to meet required programmatic benchmarks
Participate in trainings, meetings, workshops, conferences, webinars, and conference calls as necessary
Performs other duties as assigned

Requirements

• Ability to perform assessments effectively.
• Ability to educate a diverse population on health and wellness.
• Ability to follow instructions and take direction from management.
• Ability to plan, organize and prioritize workload.
• Ability to work independently.
• Ability to work with participants having a variety of physical problems and/or health concerns.
• Ability to teach basic principles of home health care.
• Skills in establishing and maintaining effective working relationships with organizations, groups and individuals.
• Knowledge of problem-solving techniques.
• Ability to work with individuals from diverse backgrounds and/or with medical disabilities.
• Ability to communicate effectively and professionally, verbally, (on the phone and in person) and in writing.
• Skills to effectively utilize computer software systems, including MS Office Word, Excel and Outlook applications.
• Ability to work under very busy circumstances at times, to be able to multi-task.
• Ability to be responsible for accuracy, timeliness and thoroughness of own work and to perform such work in accordance with procedural and policy guidelines.
• Must maintain an absolute commitment to protecting the confidentiality of participant and agency information handled daily.
• At least 1 year of social service - type work experience.
• Proficiency with Microsoft Office.

Nice To Haves

• High school education
• Bilingual/multilingual in English and other language(s).
• Two years of social service - type work experience.

Responsibilities

• Contacts pregnant women, interconception women and families of children under the age of three to assess risk factors that may lead to poor pregnancy outcomes and/or poor developmental outcomes.
• Works in partnership with the client or family and provides information and linkage to programs and resources to address risk factors identified by a risk screen or referral.
• Connects with pregnant women, and families with newborns, to home visiting services and supports.
• Conducts initial client intakes using motivational interviewing techniques, ensuring a supportive and personalized approach.
• Documents all services provided in the programs data system.
• Ensures that CI&R (Coordinated Intake and Referral) performance benchmarks are completed as outlined in the Healthy Start Standard and Guidelines and the agencies internal policies and procedures.
• Conducts Initial Intakes, including attempts to contact, to assess referred women and infants needs and risks. Travel to attempt to contact clients in the service area may be required.
• Works cooperatively with Healthy Start staff members and community partners to ensure each potential home-visiting client is provided with knowledge and resources that best suit their individual needs.
• Explains home visiting options to potential clients and provides a referral to the appropriate home visiting service provider.
• Follows up to ensure referral is received by service provider and services are provided to families.
• Addresses questions and concerns and provides contact information for helpful community resources.
• Provides relevant information to clients about breastfeeding, health care options, parenting education, preventative health education and child development.
• Completes data entry of participants' sensitive information and treats this information within HIPAA privacy rules.
• Maintains confidentiality of children, families and other records and information at all times.
• Ensures that all required documentation is typed and submitted in a timely manner into the Well Family System and maintains the participants record in accordance with program requirements.
• Works closely with the Senior Human Services Program Coordinator to meet required programmatic benchmarks.
• Participates in trainings, meetings, workshops, conferences, webinars, and conference calls as necessary.
• Performs other duties as assigned.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED