Ops Family Support Worker - 64916672

State of Florida • Jacksonville, FL

5d • Onsite

About The Position

This is entry-level work performing routine tasks under direct supervision with well-defined procedures with few changes required. The job requires a basic knowledge of counseling techniques and social work principles and practices. Incumbents must use skill in applying instructions to accomplish different job functions. The Family Support Worker provides breastfeeding education and support to Special Supplemental Nutrition Program for WIC clients in various locations throughout the county. He/she provides services in the WIC Program in accordance with the policies of the state WIC Program and regulations as stated in DHM 150-24. Assignment of duty station, hours and days worked may vary as needed. Work is performed under the direct supervision of the Nutritionist in the assigned area in collaboration with the Breastfeeding Coordinator.

Requirements

• Required to have breastfed at least one baby.
• Must be willing to be on-call nights (up to 9pm) and weekends (8am to 9pm).
• Must have a valid driver's license and reliable transportation that can be used for work purposes.
• Must be willing to work before, during and/or beyond normal work hours or days in the event of an emergency.
• Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Ability to be aware of others' reactions and understanding why they react the way they do.
• Ability to effectively convey information verbally to others.
• Skill in listening to what other people are saying and asking questions as appropriate.
• Ability to actively look for ways to help people.
• Ability to identify the nature of problems.
• Skill in multiple approaches when learning or teaching new things.
• Knowledge of how to find information and identify essential information.
• Communicate effectively with others in writing as indicated by the needs of the audience.
• Skill in assessing how well one is doing when learning or doing something.
• Ability to adjust actions in relation to others' actions.
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders.
• Knowledge of administrative and clerical procedures and systems.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Currently or previously been a WIC client, experienced exclusively breastfeeding, preferably exclusive breastfeeding for 6 months; and ideally, exclusively breastfeeding for 6 months with continued breastfeeding for 12 month.
• Have a high school diploma or GED

Responsibilities

• Educate WIC pregnant, breastfeeding, and postpartum mothers and family members on breastfeeding related issues in assigned sites, by telephone, at scheduled intervals determined by the local WIC agency.
• Provide basic breastfeeding information and support to WIC mothers to help them to successfully establish breastfeeding, overcome common barriers to breastfeeding, and prevent and handle common breastfeeding problems or concerns.
• Conduct breastfeeding classes and facilitate support groups.
• Maintain the breastfeeding warmline after hours; triage, give appointments and/or counsel as appropriate.
• Document breastfeeding contacts in the FL-Wise system in accordance with department policy. Documentation is accurate, clear, and legible for all contacts made with WIC clients.
• Manage caseload of assigned WIC clients and contact clients according to established procedures, maintaining client confidentiality.
• Coordinate services for clients and makes referrals to appropriate agencies as needed.
• Assist the local WIC agency in outreach, promoting breastfeeding through special projects and duties as assigned.
• Understand WIC eligibility criteria and programmatic requirements in order to answer basic questions about WIC and make appropriate referrals.
• Attend mandatory and scheduled training.
• Adhere to FDOH in Duval County and Division of Nutrition and Chronic Disease Prevention (NCDP) policies and procedures pertaining to client confidentially, and data security.
• Accurate and timely submission of Employee Activity Record (EARs), time records, travel logs, monthly report of activities and other reports are submitted to the NCDP Administrative Office.
• Answer telephones, file and perform travel in relation to above duties and for professional development.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed