OPS FAMILY SUPPORT WORKER - 64908097

State of Florida • Port Charlotte, FL

7d • Onsite

About The Position

This position is based at Port Charlotte and reports to the Public Health Nutrition Program Director/Breastfeeding Peer Counselor Coordinator. This position assumes the role of the Women, Infants & Children (WIC) breastfeeding peer counselor and must have personal breastfeeding experience. The incumbent is expected to work 24 hours per week. The schedule is flexible. The role promotes breastfeeding as the preferred method of infant feeding by counseling WIC pregnant and postpartum women through telephone and in-person interactions. The incumbent is expected to be on-call for clients during office hours and weekends, up to 9:00 PM. The role accurately screens and assesses client’s breastfeeding status and needs, reviews demographic and nutrition/medical data, and accurately documents in client’s record on FL-WiSE and/or on program approved contact forms. The incumbent works within the scope of practice of providing basic breastfeeding information to WIC clients while maintaining client privacy and confidentiality. The role provides appropriate referrals to International Board-Certified Lactation Consultant (IBCLC), local agency and community breastfeeding experts, WIC Certified Lactation Consultant (CLC) and nutritionists, other health care professionals, and/or social services agencies. The role assists WIC staff in promoting breastfeeding peer counseling through prenatal support classes, special projects, and outreach breastfeeding events. The incumbent attends additional breastfeeding training classes, supervised activities, State meetings, and in-services to increase skills and knowledge. The role works with community hospitals to visit with WIC clients who have recently delivered and need breastfeeding support. The incumbent accurately completes and submits all administrative records, including, but not limited to mandatory training, EARs, timesheets, leave requests, travel, and monthly reports in a timely manner according to Health Department policies. Other duties as assigned.

Requirements

• Personal breastfeeding experience
• Knowledge of Statutes and Rules and Regulations that pertain to the WIC program
• Knowledge of principles, practices & office procedures
• Knowledge of correct spelling, punctuation & grammar usage
• Knowledge of standard business formats & styles for letters & business forms
• Knowledge of prenatal, breastfeeding, postpartum, infant and children nutrition
• Knowledge of breastfeeding benefits and ability to promote and educate on it
• Knowledge of the methods of data collection
• Knowledge of the principles & techniques of records management
• Knowledge of planning principles & techniques
• Skill in operating a personal computer
• Ability to provide breastfeeding support for individuals and groups
• Ability to operate general office equipment
• Ability to train others and deal effectively with a variety of people
• Ability to follow office procedures and practices
• Ability to organize and maintain filing systems
• Ability to handle telephone calls in a courteous and effective manner
• Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
• Ability to establish & maintain effective working relationships with others
• Ability to understand, interpret & apply applicable rules, regulations, polices & procedures
• Ability to prioritize individual workload, prepare reports & maintain records
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to frequently use telephone, computer, copier and small hand tools, i.e. Stapler, scissors, etc.
• Ability to work with occasional loud noises
• Ability to follow instructions
• Ability to lift and carry up to 50 pounds as needed
• Ability to review data for accuracy & completeness
• Ability to work independently or with minimal supervision
• Ability to work indoors with occasional temperature changes
• Valid Florida driver’s license or the ability to obtain one within 30 days of hire.
• Must be available by phone for clients after normal business hours and on weekends
• Must be willing to work at other WIC satellite clinics as needed.
• Must be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Work experience in a WIC office
• Fluent in Spanish and/or Haitian Creole

Responsibilities

• Counsel WIC pregnant and postpartum women through telephone and in-person interactions.
• Be on-call for clients during office hours and weekends, up to 9:00 PM.
• Accurately screen and assess client’s breastfeeding status and needs.
• Review demographic and nutrition/medical data.
• Accurately document in client’s record on FL-WiSE and/or on program approved contact forms.
• Provide basic breastfeeding information to WIC clients while maintaining client privacy and confidentiality.
• Provide appropriate referrals to International Board-Certified Lactation Consultant (IBCLC), local agency and community breastfeeding experts, WIC Certified Lactation Consultant (CLC) and nutritionists, other health care professionals, and/or social services agencies.
• Assist WIC staff in promoting breastfeeding peer counseling through prenatal support classes, special projects, and outreach breastfeeding events.
• Attend additional breastfeeding training classes, supervised activities, State meetings, and in-services to increase skills and knowledge.
• Work with community hospitals to visit with WIC clients who have recently delivered and need breastfeeding support.
• Accurately complete and submit all administrative records, including, but not limited to mandatory training, EARs, timesheets, leave requests, travel, and monthly reports in a timely manner according to Health Department policies.
• Perform other duties as assigned.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed