Ops Coordinator - Vegetation

Entergy • New Orleans, LA

6d • Hybrid

About The Position

Safely perform functions of the Operations Coordinator in the Vegetation Management group. This role involves scheduling, assigning, and monitoring contract vegetation crews, working with Engineering and Line Departments in planning new construction, and developing/maintaining yearly maintenance plans for assigned areas. The position also includes performing field and accounting audits of contractor invoices, managing annual trimming budgets, and overseeing multiple contract projects simultaneously with minimal direct supervision. Additionally, the role requires monitoring reliability, implementing improvement plans, coordinating contract crews during emergency restoration, and maintaining a positive customer service attitude. Responsibilities include responding to customer vegetation issues according to the Customer Issue Resolution (CIR) process, using excellent communication and customer relations skills, and mitigating conflicts. The role also involves communicating project plans and status to internal customers, participating in external customer communication and educational programs, and promoting strong safety leadership with co-workers and contract workforce. Experience with electric utility safety processes, regulations, and procedures is essential, as is the use of Microsoft applications and Entergy applications for tracking and documenting work.

Requirements

• Proven safe work and driving record
• Must be able to work after hours and perform On Call duties and/or assist in storm restoration in other jurisdictions if needed.
• Physically able to work long and unusual hours and perform all job duties within Entergy safety rules and guidelines.
• Experience in Contract Management including oversight of multiple contracting teams, bidding procedures and analysis, and conflict management.
• Good PC Skills in Microsoft toolkit and corporate business applications.
• Good organizational skills/ability to manage multiple projects within deadlines.
• Working knowledge of electrical distribution systems, work procedures &/or maintenance operations.
• Ability to manage multiple projects simultaneously with minimal direct supervision.
• Excellent communication & customer relations skills.
• Have or ability to obtain line clearance order certification.
• Distribution system map reading abilities.
• Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Nice To Haves

• Bachelor's degree (Forestry or related field and 2+ years utility vegetation management experience desired)
• 5+ years utility vegetation management / utility line management experience Desired.
• Certified Arborist (International Society of Arboriculture) - To Be Obtained within 2 Years of Hire
• Utility Arborist License (LDAF) - To Be Obtained within 2 Years of Hire
• Pesticide Applicator Certification (LDAF) - To Be Obtained within 2 Years of Hire

Responsibilities

• Safely perform functions of the Operations Coordinator in the Vegetation Management group.
• Schedule, assign, and monitor work of contract vegetation crews to Entergy vegetation maintenance, commitment, and safety specifications.
• Work with Engineering and Line Department in planning new construction.
• Develop, maintain, and implement yearly maintenance plan for assigned areas.
• Perform field and accounting audits of contractor invoices. Be accountable for accuracy of contractor billing.
• Manage annual trimming budget for assigned areas.
• Contract Management including oversight of multiple contract projects, bidding procedures and analysis simultaneously with minimal direct supervision.
• Monitor reliability and implement improvement plans in assigned areas.
• Coordinate contract crews during emergency restoration.
• Positive customer service attitude in dealing with internal and external customers.
• Respond to all customer vegetation issues in accordance to the Customer Issue Resolution (CIR) process.
• Use of excellent communication and customer relations skills to maximize positive customer experience.
• Conflict mitigation.
• Effectively communicate plan and status of all projects to internal customers.
• Participate in external customer communication and educational programs.
• Develop and promote strong safety leadership with co-workers and assigned contract workforce.
• Electric utility experience of safety processes, regulations & procedures (incl. Job Safety Analysis/Tailboards).
• Participate in core process improvement teams as required.
• Performance of all job duties within Entergy safety rules and guidelines.
• Use of Microsoft applications and Entergy applications to perform, track and document work.
• Be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
• Compliance with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
• Policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
• Prohibition of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
• Prohibition of improper interference with the ability of the Entergy System of Company employees to perform their expected job duties.
• Reasonable accommodations for online applicants.
• Affirmative action program for individuals with disabilities and protected veterans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level