OPS CONSUMER SERVICE ANALYST - 79900617

State of Florida • TALLAHASSEE, FL

6d • $15 - $20 • Onsite

About The Position

This position is located within the Division of Regulation, Tallahassee Regional Office. This position is responsible for analyzing incoming complaints for alleged violations of Florida Statutes and Board Rules governing a variety of professions regulated by the Department.

Requirements

• An incumbent must be able to communicate clearly and effectively both in verbal and written forms.
• Possess analytical skills necessary to identify violations of statutes and rules, and identify elements of the alleged violations.
• Must be proficient in the use of computers and other devices.
• Proficient in windows based computer software programs, i.e. Microsoft Word and Excel.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Experience formatting, editing and creating comprehensive correspondence using Microsoft Office and e-mail correspondence using Microsoft Outlook
• A valid Driver License is required.

Nice To Haves

• High School Diploma or its equivalent
• Experience in a regulatory field.
• Proficient in using OnBase and Versa Regulation.
• Knowledge of and ability to interpret and apply applicable Florida Statutes, laws, policies and procedures.

Responsibilities

• Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction.
• Identifies possible violations of Florida Statutes and Rules, obtains sufficient documentation, verifies licensure, researches prior complaint history, and obtains other information necessary to determine legal sufficiency; refers appropriate correspondence and cases to investigative field office or legal staff with written analysis citing specific possible violation of the pertinent practice acts.
• Consults with, assists, and acts as liaison between and among the professional boards, complainants, licensees, consultants, and other governmental agencies when necessary; periodically attends probable cause panel meetings, and attends training when applicable to enhance professional development and expertise.
• Assists with the switchboard as needed.

Benefits

• The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
• The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.
• Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at [phone].
• Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
• The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers.
• Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.
• Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
• The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED