CONSUMER SERVICE ANALYST - 42001696

State of Florida • Tallahassee, FL

1d • $40,000 - $44,000 • Onsite

About The Position

This is an open competitive opportunity for a CONSUMER SERVICE ANALYST with the Florida Department of Agriculture and Consumer Services, Division of Consumer Services, Bureau of Communications and Consumer Outreach. The position number is 42001696. The salary range is $40,000.22 - $44,000.32. The posting closing date is 07/24/2026. The agency values and supports employment of individuals with disabilities and encourages qualified individuals to apply. Applicants must provide honest and authentic responses to all stages of the evaluation and selection process, and the use of AI tools will be considered. A background screening, including fingerprinting, is required. This position will be assigned one of the following shifts: 7:45-4:45, 8:00-5:00, 8:15-5:15, or 8:30-5:15.

Requirements

• A high school diploma or its equivalent.
• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
• Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

Responsibilities

• Documents complaint, enforcement, email, inquiry, license, live chat, permit and registration information along with all associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database.
• Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines.
• Conducting Research and Evidence related to enforcement and consumer complaint cases.
• Issuing Less Complex License/Permits.
• Scheduling Inspections.
• Scanning.
• Answering telephone calls/Responding to live chats.
• Draft and process correspondence.
• Maintain records of revenue received.
• Assist management, co-workers and other sections within the division and perform related work and other tasks as requested by division management.
• Perform special duties in relation to the Departments Emergency Response Obligations.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED