Ophthalmology Surgical Coordinator

Mayo Clinic•Rochester, MN

2d•Onsite

About The Position

Accurately completes patient registrations in an efficient, professional, and customer-oriented manner. Records patient demographic information into scheduling system and ensures times, procedures, and surgeons names are complete and accurate. Gathers and reviews all relevant data, including fee quote sheets and documents, to ensure correct reimbursement is obtained for department’s services. Coordinates daily OR schedule as directed by service administrator/manager. Meets with patients to discuss timeline of pre-op/post-op and surgery, what to expect, and how to prepare (e.g. - hold blood thinners, arrange rides, etc). Posts cases to the OR with all necessary equipment and special instruments/instructions specific to surgeon. Creates prep for case and places orders for all pre-op and post-op appointments. Performs quality assurance: checks cases, adjusts lineups for surgeons OR days (send to OR), checks for E-consents and preop surgical orders. Responds to phone calls from patients, physicians, medical staff and peers and determines the urgency of the situation and then suggests appropriate referrals, based on workflow. Observes policy & procedures to protect patients’ privacy & rights as a patient in compliance with HIPAA & all relevant laws, regulations, & standards. Uses good judgment & initiative, communicates effectively, & adapts to variations in workloads, assignments, & inter-personal situations as needed. Formulates and maintains effective working relationships with peers and management and functions as an effective team member. Also responsible for projects and assignments as assigned by the Operations Administrator or Manager.

Requirements

Associate degree
2 years of surgery scheduling experience
Multitasking ability
Great attention to detail
Demonstrates knowledge of surgery scheduling.
Demonstrates knowledge of and proficiency in preparation of scheduling of various surgeries.
Detailed knowledge of the subspecialties; ability to function at a skilled level.
Ability to work well with patients, surgeons, and colleagues.
Pleasant behavior
Stands/walks on job.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Completes patient registrations accurately, efficiently, professionally, and in a customer-oriented manner.
Records patient demographic information into the scheduling system, ensuring times, procedures, and surgeon names are complete and accurate.
Gathers and reviews all relevant data, including fee quote sheets and documents, to ensure correct reimbursement for department services.
Coordinates the daily OR schedule as directed by the service administrator/manager.
Meets with patients to discuss pre-op/post-op timelines, expectations, and preparation (e.g., holding blood thinners, arranging rides).
Posts cases to the OR with all necessary equipment and special instruments/instructions specific to the surgeon.
Creates prep for cases and places orders for all pre-op and post-op appointments.
Performs quality assurance checks on cases, adjusts lineups for surgeons' OR days, and verifies E-consents and pre-op surgical orders.
Responds to phone calls from patients, physicians, medical staff, and peers, determining urgency and suggesting appropriate referrals.
Observes policies and procedures to protect patient privacy and rights in compliance with HIPAA and other relevant laws and standards.
Uses good judgment and initiative, communicates effectively, and adapts to variations in workloads, assignments, and inter-personal situations.
Formulates and maintains effective working relationships with peers and management, functioning as an effective team member.
Undertakes projects and assignments as assigned by the Operations Administrator or Manager.