Ophthalmic Technician - Eyecare Experience Required!
About The Position
An Ophthalmic Technician supports an Ophthalmologist in providing excellent patient care by handling a wide range of duties and using equipment to perform initial testing before an examination. The role includes facilitating patient flow, assisting with preliminary testing, verifying insurance, communicating with patients and staff, and responding to inquiries by phone, email, and in person. The technician interviews patients, verifies their information, records medical histories and current medications, confirms the reason for the visit, and enters information in the Electronic Medical Record (EMR). They assess eye condition by observing pupils, muscles, visual acuity, and extraocular movements; perform dilation, refraction, pressure checks, and diagnostic testing; and apply working knowledge of eye anatomy, diseases, symptoms, and ocular medications. General office duties and cleaning may also be assigned. This full-time position is based at Cavanaugh Eye Center in Overland Park, Kansas. Office hours are Monday through Thursday, 7:30 a.m. to 6:00 p.m., and Friday, 7:30 a.m. to 3:00 p.m. Shifts vary within those hours, and employees may need to work earlier or later as needed. The position requires a commitment to work over 40 hours to meet business needs.
Requirements
- High school diploma or GED.
- Favorable result on a background check.
- Basic computer skills.
- Strong customer service skills.
- At least one year of related experience and/or training, or an equivalent combination of education and experience.
- Ability to work over 40 hours to meet business needs.
- Ability to use Microsoft Excel, Word, PowerPoint, and Outlook proficiently.
- Demonstrated initiative, adaptability, and willingness to learn and grow.
- Ability to contribute to a positive, team-oriented, patient-focused work environment and interact courteously and professionally with employees at all levels.
- Working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
- Ability to perform required diagnostic testing and use related ophthalmic equipment.
- Ability to meet the role’s physical requirements, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; handling items up to 25 pounds; fine motor tasks; and required visual and auditory acuity.
Nice To Haves
- Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification.
Responsibilities
- Facilitate patient flow and practice urgency with patients’ time and the doctor’s schedule.
- Assist the doctor with preliminary testing and prepare patients for examinations.
- Provide exceptional, professional customer service during in-person and telephone encounters.
- Greet patients promptly, communicate courteously, and thank patients when they leave.
- Verify patient information, medical and vision insurance, and the purpose of the visit.
- Record medical history and current medications, and enter all patient data in the Electronic Medical Record (EMR).
- Observe pupils, muscles, visual acuity, and extraocular movements to check eye condition.
- Perform dilation, refraction, pressure checks, and diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor, and topography.
- Communicate effectively with patients, doctors, and managers, and answer inquiries by phone, email, and in person.
- Comply with company policies and procedures, including HIPAA.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical, vision, dental, and life insurance
- 401(k) with employer matching
- Paid time off (PTO) and paid holidays
- Paid maternity leave
- Eyecare certification reimbursement
- Employee discounts
- Competitive base pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
