Ophthalmic Technician

Alexandria Eye and Laser Center, LLC•Leesville, LA

11h•Onsite

About The Position

The Ophthalmic Technician supports patient flow, patient satisfaction, and physician satisfaction by collecting information and performing tests delegated by the physician to assist in professional diagnosis. The position also helps patients understand testing and feel confident in their treatment. The role involves patient care, triage, administrative and room-preparation duties, staff training, and other office responsibilities. It is based in a fast-paced, high-traffic, comfort-controlled medical office, with frequent interaction that may be interruptive and stressful. Weekend and evening work are required, and some travel is required. The position may involve exposure to communicable diseases, toxic substances, and other conditions common to a clinic environment.

Requirements

Good written and verbal communication skills.
Ability to greet patients and answer the telephone professionally.
Ability to read, understand, and follow oral and written instructions.
Ability to establish and maintain effective working relationships with physicians, patients, employees, and the public.
Professional presentation.
Ability to multitask and perform detailed, accurate work.
Time-management skills.
Ability to recognize, evaluate, and solve problems and correct errors.
Ability to maintain productivity and work independently.
Flexibility and cooperation when situations or duties change to meet practice needs.
Some travel is required.
Ability to stand for long periods and to stoop, bend, and stretch; occasional lifting is required.
Manual dexterity sufficient to operate a keyboard and medical equipment.
Correctable vision and hearing sufficient for patient contact and telephone or paging.

Responsibilities

Orient new patients to office procedures and explain the purpose and effects of tests.
Obtain patient histories, including chief complaint, present illness, ocular and general history, family history, allergies, and medications.
Perform and document measurements and tests, including visual fields, pachymetry, auto-refraction, corneal topography, automatic lensometry, visual acuity, extra-ocular motility, refractions, confrontation fields, pupil evaluation, and applanation.
Triage patients by determining who should be taken from the waiting room and have testing initiated; escort patients and explain who will see them next.
Maintain smooth patient flow to physicians and adjust test sequences as needed.
Ensure timely and complete handling of medical calls from patients.
Clean and restock examination and work-up rooms between patients and at the end of the day; open and close exam rooms and turn off and cover equipment as required.
Notify the person responsible for ordering supplies when items are running low.
Carry out other office responsibilities to support efficient patient flow and office operations.
Respond to routine requests for information and answer telephones as needed.
Maintain patient confidentiality and communicate procedural changes and concerns to the supervisor.
Participate in professional development, staff meetings, and in-service programs.
Obtain laboratory, culture, MRI, and other reports.
Maintain a clean, safe, and prepared work area.
Train new employees.
Keep the supervisor informed about efficiency, patient satisfaction, and physician-related issues.
Represent the practice at community events and screenings as needed.
Perform other duties as requested.