Ophthalmic Technician Lead

Prado Vision Center•Tampa, FL

4d•Onsite

About The Position

At Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day. Position Summary: The Ophthalmic Technician Lead is responsible for providing lead support to technicians, scheduling the technicians according to clinic flow, ensuring all techs are well-trained in their job duties, and addressing patient and doctor concerns relating to the technician’s performance, skills and competencies. Travel between clinic locations and/or overtime may be required based on operational needs.

Requirements

Minimum COA is required.
Minimal of five (5) years in Ophthalmology is required.
Exceptional verbal and written communication skills
Reliability
Professional demeanor with ability to work in sometimes stressful environment
Shows initiative
Superior organizational skills
Ability to effectively multitask
Attentive to detail and accuracy.
Ability to perform all duties required of the technicians including manifest refractions, Goldmann applanation, and all site-specific testing.

Nice To Haves

COT is preferred
Prior supervisory experience is preferred

Responsibilities

Actively participating in the hiring process.
Scheduling technicians according to clinic flow including potentially filling in for technicians when the patient flow requires additional support.
Working with appropriate employees, managers and other stakeholders to ensure an efficient clinic workflow is maintained
Assigning cleaning duties, side work, and any non-workup duties as required within the clinic.
Ensuring all current techs are fully trained and capable of performing their job duties.
Auditing charts and performing time studies to ensure techs are meeting expectations.
Training new techs on procedure and protocol.
Training techs on correct EMR usage using HIPPA standards.
Implementing all site-specific policies including attendance, dress code, ethics codes, etc.
Ensuring all equipment is properly maintained.
Educating technicians on proper equipment usage and maintenance.
Implementing continual training for technicians
Coordinating with the physicians regarding technician issues or new physician needs.
Resolving patient concerns, complaints or questions.
Maintaining certifications and working with new technicians to become certified.
Ordering clinic supplies
Coordinating repairs or replacements or damaged equipment.
Ensuring MiPs are being met and documentation supports coding