Ophthalmic Technician Assistant - Entry Level

SightMD Career•Harrison, NY

About The Position

The Ophthalmic Technician Assistant supports physicians, helps maintain a smooth flow of patients into examination rooms, and communicates with patients to set clear expectations for their visits. SightMD is an integrated ophthalmic provider group serving patients across New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts, with more than 127 eye care providers and 60 locations. The role includes supervised patient intake, documenting symptoms and relevant clinical information, performing basic eye tests, updating electronic health records, processing prescription refill requests, and coordinating medication prior authorizations. The assistant provides physician-guided medication and care instructions, communicates laboratory results, maintains clean and organized clinical areas, prepares and cleans equipment and instruments, monitors supplies and refrigerator temperatures, and follows safety, infection-control, and HIPAA requirements. Administrative duties include monitoring work email, using shared tools such as Google Drive, participating in training, and assisting with clinic opening and closing.

Requirements

High school diploma or equivalent.
One year of experience in a medical office or customer service environment.
Strong customer service skills and a professional, friendly demeanor.
Excellent organizational, time-management, and multitasking abilities.
Problem-solving skills and attention to detail.
Basic computer proficiency.
Strong interpersonal skills.
Ability to stand for long periods.

Nice To Haves

Certified Ophthalmic Assistant (COA) certification; alternatively, enrollment within 12 months of hire and completion within two years of hire.
Ophthalmic Scribe Certification (OSC).

Responsibilities

Greet patients and initiate intake by documenting the reason for the visit, current symptoms, and relevant clinical information under supervision.
Keep patients informed during their visits and document follow-up notes accurately in the electronic health record.
Perform basic eye tests before the physician’s examination and explain each test and its purpose to patients.
Process prescription refill requests as directed by the physician and complete the required documentation.
Coordinate medication prior authorizations in accordance with insurance requirements.
Provide physician-guided instructions on medication use and pre- and post-operative care.
Communicate professionally and compassionately with patients throughout their visits.
Track, document, and promptly communicate laboratory results to physicians and patients.
Maintain clean and organized examination rooms and clinical areas.
Open and close examination rooms, including cleaning equipment, charging devices, and securing medical instruments.
Shut down and clean diagnostic testing equipment at the end of the day.
Assist with cleaning and preparing surgical instruments prior to sterilization.
Check and log daily medical refrigerator temperatures and monitor clinical supply expiration dates.
Maintain inventory levels and restock supplies as needed.
Follow clinic safety protocols and infection-control procedures.
Assist with opening and closing the clinic, ensuring readiness and security.
Monitor and respond to work-related emails and use shared tools such as Google Drive for communication and updates.
Participate in training, webinars, and in-service sessions.
Safeguard patient privacy and maintain the confidentiality of health information in accordance with HIPAA.
Perform additional duties as assigned by the supervisor.