Ophthalmic Technician Assistant - Entry Level

SightMD•Town/Village of Harrison, NY

About The Position

The Ophthalmic Technician Assistant supports physicians, helps maintain a smooth flow of patients to examination rooms, and communicates with patients to set accurate expectations for their visits. The role includes patient intake and clinical support, basic eye testing, patient education, documentation, room and equipment maintenance, inventory monitoring, compliance, and administrative tasks. The position requires adherence to clinic safety, infection control, and HIPAA procedures, as well as participation in training and professional development.

Requirements

High school diploma or equivalent.
One year of experience in a medical office or customer service environment.
Strong customer service skills and a professional, friendly demeanor.
Excellent organizational, time-management, and multitasking abilities.
Problem-solving skills and attention to detail.
Basic computer proficiency.
Strong interpersonal skills.
Ability to stand for long periods of time.

Nice To Haves

Certified Ophthalmic Assistant (COA) certification; alternatively, enrollment within 12 months of hire and completion within two years of hire.
Ophthalmic Scribe Certification (OSC).

Responsibilities

Greet patients and begin intake by documenting the reason for the visit, symptoms, and relevant clinical information under supervision.
Keep patients informed during their visits and document follow-up notes in the electronic health record.
Perform basic eye tests before the physician’s examination and explain each test and its purpose to patients.
Process prescription refill requests as directed by the physician and complete appropriate documentation.
Coordinate medication prior authorizations according to insurance requirements.
Provide instructions on medication use and pre- and post-operative care as guided by the physician.
Communicate professionally and compassionately with patients throughout their visits.
Track, document, and promptly communicate laboratory results to physicians and patients.
Maintain cleanliness and organization of examination rooms and clinical areas.
Open and close exam rooms daily, including cleaning equipment, charging devices, and securing medical instruments.
Shut down and clean diagnostic testing equipment at the end of the day.
Assist with cleaning and preparing surgical instruments before sterilization.
Check and log daily medical refrigerator temperatures and monitor clinical supply expiration dates.
Maintain inventory levels and restock supplies as needed.
Follow clinic safety protocols and infection control procedures.
Assist with opening and closing the clinic, ensuring readiness and security.
Monitor and respond to work-related emails and use shared tools such as Google Drive for communication and updates.
Participate in training, webinars, and in-service sessions to stay current with best practices and procedures.
Safeguard patient privacy and maintain confidentiality of health information in accordance with HIPAA.
Perform additional duties as assigned by the supervisor.