Ophthalmic Technician Assistant

SightMD•Town of Smithtown, NY

About The Position

The Ophthalmic Technician Assistant supports physicians, maintains a smooth flow of patients to examination rooms, and communicates with patients to set accurate expectations for their visits. The role includes patient intake, basic eye testing, documentation, patient education, prescription refill processing, prior authorization coordination, and communication of laboratory results. The assistant also maintains exam rooms and equipment, supports inventory and infection control, and performs administrative duties while protecting patient privacy.

Requirements

High school diploma or equivalent.
One year of experience in a medical office or customer service environment.
Strong customer service skills and a professional, friendly demeanor.
Excellent organizational, time-management, and multitasking abilities.
Problem-solving skills and attention to detail.
Basic computer proficiency.
Strong interpersonal skills.
Ability to stand for long periods of time.

Nice To Haves

Certified Ophthalmic Assistant (COA) certification; alternatively, enrollment within 12 months of hire and completion within two years of hire.
Ophthalmic Scribe Certification (OSC).

Responsibilities

Greet patients and begin intake by documenting visit reasons, symptoms, and relevant clinical information under supervision.
Keep patients informed during visits and document follow-up notes accurately in the electronic health record.
Perform basic eye tests before physician examinations and explain each test and its purpose to patients.
Process prescription refill requests as directed by physicians and complete appropriate documentation.
Coordinate and obtain medication prior authorizations in accordance with insurance requirements.
Provide medication-use and pre-/post-operative instructions as guided by physicians.
Communicate professionally and compassionately to support a positive patient experience.
Track, document, and promptly communicate laboratory results to physicians and patients.
Maintain clean and organized exam rooms and clinical areas.
Open and close exam rooms, including cleaning equipment, charging devices, and securing medical instruments.
Shut down and clean diagnostic testing equipment at the end of the day.
Assist with cleaning and preparing surgical instruments before sterilization.
Log daily medical refrigerator temperatures and monitor clinical supply expiration dates.
Maintain inventory levels and restock supplies as needed.
Follow clinic safety and infection control procedures.
Assist with opening and closing the clinic and ensuring its readiness and security.
Monitor and respond to work-related emails and use shared tools such as Google Drive for communication and updates.
Participate in training, webinars, and in-service sessions to stay current with practices and procedures.
Adhere to HIPAA regulations and safeguard patient privacy and health information.
Perform additional duties as assigned by the supervisor.