Operator, Flexcar Global Security Operations Center

Flexcar•Marietta, GA

2d•$25 - $28

About The Position

The Operator works in Flexcar’s Global Security Operations Center (GSOC), monitoring company sites, alarms, and a dedicated support email and phone line. The role gathers and documents information about incidents that could affect company locations, operations, or assets; coordinates routine third-party dispatches; and follows established procedures for incident response and escalation. The Operator also maintains accurate records of security events and protects confidential security information. Flexibility to work evenings and weekends as needed is required.

Requirements

Prior experience in physical security operations, risk management, loss prevention, or an operations center environment.
Excellent verbal and written communication skills.
Strong critical-thinking and analytical capabilities.
Strong people skills.
Valid driver's license.
Flexibility to work evenings and weekends as needed.
Ability to understand and use security systems and technologies, including video management and review systems, electronic access control, emergency notifications, alarms, and standard office software.
Strong attention to detail and situational awareness.
Ability to evaluate information, prioritize incidents, and follow established escalation procedures.
Ability to prepare accurate, clear, and concise incident reports and operational logs.

Responsibilities

Monitor Flexcar sites and complete regular log entries.
Monitor a 24/7 dedicated email and phone line to support company vendors.
Escalate and document site events involving law enforcement or third-party security response.
Monitor, collect, and document critical information about global and regional incidents that may affect locations, operations, or assets.
Assign routine third-party dispatch activities and communicate assignments to appropriate sites and stakeholders.
Review incoming alarm notifications and respond according to established procedures.
Accurately and thoroughly document security events, actions taken, notifications, and outcomes.
Protect confidential, sensitive, and proprietary security information.
Perform other duties assigned by GSOC supervisors and management related to security, safety, and GSOC operations.

Benefits

Potential to accrue 80 hours of PTO in the first year and up to 120 hours in later years.
Multiple company-paid holidays.
40 hours of sick time.
401(k) with company match from the first day of hire.
Low-cost medical, dental, and vision coverage, with eligibility on day one.
Wellness programs.
Flexible Spending Accounts.
Health Savings Account.
Life and disability insurance.
Discounted employee rate on Flexcar products and no annual membership fee.
Weekly pay.
Employee referral bonus.
Uniforms.