Operator - Guest Communication Center

HSHBeverly Hills, CA
Onsite

About The Position

Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking an Operator who possesses a genuine warmth and sense of hospitality. This role involves working for an award-winning luxury hotel group, learning and growing within a diverse multi-outlet property, and offers an exceptional benefits package.

Requirements

  • Strong communication skills while remaining positive, organized, and professional
  • An open and flexible schedule (shift start times will be staggered) with the ability to work on the weekends and holidays
  • Experience in customer service in a luxury hotel or other luxury customer service environment
  • Ability to handle high-volume calls and multitask effectively.
  • US work authorization

Responsibilities

  • Utilize our hotel's online chat system to respond to guest inquiries, including those related to food orders, room reservations, spa appointments, and other services.
  • Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
  • Direct incoming calls to appropriate departments.

Benefits

  • 100% company-paid medical, dental and vision coverage
  • Paid time off
  • Complimentary employee meals
  • Complimentary car parking (onsite)
  • Complimentary bicycle parking (onsite)
  • Bus transit reimbursement
  • Complimentary uniform laundering
  • Discounted and complimentary room nights at The Peninsula Hotels
  • 50% restaurant discount
  • Retirement plan with 4% company match
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