Operator - Guest Communication Center

HSH • Beverly Hills, CA

13d • Onsite

About The Position

Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking an Operator who possesses a genuine warmth and sense of hospitality. This role involves working for an award-winning luxury hotel group, learning and growing within a diverse multi-outlet property, and offers an exceptional benefits package.

Requirements

• Strong communication skills while remaining positive, organized, and professional
• An open and flexible schedule (shift start times will be staggered) with the ability to work on the weekends and holidays
• Experience in customer service in a luxury hotel or other luxury customer service environment
• Ability to handle high-volume calls and multitask effectively.
• US work authorization

Responsibilities

• Utilize our hotel's online chat system to respond to guest inquiries, including those related to food orders, room reservations, spa appointments, and other services.
• Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
• Direct incoming calls to appropriate departments.

Benefits

• 100% company-paid medical, dental and vision coverage
• Paid time off
• Complimentary employee meals
• Complimentary car parking (onsite)
• Complimentary bicycle parking (onsite)
• Bus transit reimbursement
• Complimentary uniform laundering
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• Retirement plan with 4% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed