Communication Center Specialist
About The Position
As a Communication Specialist at Life Link III, you are the vital first link in every mission we fly. Working behind the scenes—but at the center of it all—you’ll coordinate life-saving air medical transports by managing critical communications with hospitals, emergency responders, flight crews, and internal teams. In fast-moving, high-stakes moments, your calm voice, sharp focus, and decisive thinking help ensure patients get the care they need, when they need it most. This is a mission-driven role for someone who thrives under pressure, excels at multitasking, and takes pride in precision, professionalism, and teamwork. This role is a night shift with hours of 6pm-6am.
Requirements
- High school diploma or equivalent
- Demonstrate a strong commitment to customer service and satisfaction
- Strong attention to detail with the ability to multitask in a fast-paced environment
- Excellent written and verbal skills
- Computer literate with the ability to learn and adapt to new software programs
- Ability to type 35 words per minute
- Commit to shift work in a 24/7/365 operation, including nights, weekends, and holidays
- General geographic knowledge and map reading skills
- Maintain composure and clarity during emotionally intense and time-critical situations
- Rapidly assess evolving scenarios and adapt plans due to weather, mechanical, or logistical challenges
- Accurately handle confidential patient and operational information
- Work independently within established protocols while knowing when to escalate complex situations
- Operate multiple technologies simultaneously, including radios, phones, CAD systems, mapping tools, and tracking system
Nice To Haves
- EMS, air medical communication, and/or 911 communication center experience
- 2 years of experience in a health care environment
- Knowledge of aviation and medical terminology
- Licensure: EMT, EMD, POST certification or equivalent education or experience
- Two-year degree in related field
Responsibilities
- Serve as the primary point of contact for all incoming telephone, radio, and digital requests for service
- Dispatch 11 helicopters and 1 fixed-wing aircraft, coordinating time-sensitive air medical transports
- Gather, process, and communicate critical information accurately and efficiently during high-stress situations
- Maintain real-time situational awareness of aircraft locations, weather, logistics, and crew status
- Create and manage electronic records using a computer-aided dispatch (CAD) system
- Communicate clearly and professionally with pilots, medical crews, hospitals, EMS, and public safety partners
- Support flight and patient safety through diligent monitoring, documentation, and adherence to protocols
- Participate in emergency response planning, quality improvement efforts, and ongoing training
- Represent Life Link III with professionalism, integrity, and a strong customer-service mindset
Benefits
- Health, Dental, and Vision insurance coverage starting the first of the month following date of hire
- Health Savings Account (HSA) with employer match
- 401k with employer match fully vested
- Generous paid leave and paid time off to foster work/life balance
- Life, disability, critical illness, and accident insurance
- Tuition/Training reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
