Communication Center Representative

University of Wisconsin Hospitals and Clinics Authority • Madison, WI

1d • Onsite

About The Position

Work Schedule: .6 FTE, 3rd shift, 100% onsite. This position is on a 3 day rotation with weekends required. Position rotates weekend shift. Scheduled hours are from 11pm – 7am. When working in the office, you will work at 610 N Whitney Way, Madison, WI. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public. We are seeking a Communication Center Representative to: Support paging, messaging and scheduling, and appointment services for UW Health. Provide remarkable customer service to UW Health staff, physicians, and patients. Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics. Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans. You will use: High quality personal computer workstations. State-of-the-art telephone technology in a call center environment. Proprietary software programs specifically designed for call handling, message taking, appointment scheduling and radio paging services.

Requirements

• Associate's Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree)
• Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred
• 1 year of experience in a medical, call center, or customer service environment Preferred

Nice To Haves

• Associate's Degree or Bachelor’s degree in Healthcare, Information Technology, Business, or related field strongly Preferred

Responsibilities

• Support paging, messaging and scheduling, and appointment services for UW Health.
• Provide remarkable customer service to UW Health staff, physicians, and patients.
• Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.
• Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree