Communication Center Representative

UW Health•Madison, WI

3d•$21 - $28•Onsite

About The Position

Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public. We are seeking a Communication Center Representative to support paging, messaging and scheduling, and appointment services for UW Health. Provide remarkable customer service to UW Health staff, physicians, and patients. Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics. Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.

Requirements

Associate's Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree) Required

Nice To Haves

Associate's Degree or Bachelor’s degree in Healthcare, Information Technology, Business, or related field strongly Preferred
Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred
1 year of experience in a medical, call center, or customer service environment Preferred

Responsibilities

Support paging, messaging and scheduling, and appointment services for UW Health.
Provide remarkable customer service to UW Health staff, physicians, and patients.
Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.
Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.