Call Center Representative | Communication Assistant (TX)

Communication Service for the Deaf, Inc•Lubbock, TX

6d•Remote

About The Position

CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees. CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative (Communication Assistant) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community rely on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (Communication Assistants) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.

Requirements

Excellent communication skills
Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume
Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer
Excellent grammar and spelling
Ability to learn and understand complex computer communication software, shortcuts and command functions
Ability to work in a fast-paced environment
Ability to adapt to schedules influenced by call volume fluctuations
A minimum of a High School Diploma or equivalent
18 years of age or older
Ability to type at 60 words per minute with minimal errors (to graduate training)
50 words per minute with 90% accuracy to qualify for training
Excellent customer service experience and a relaxed/calm demeanor
Ability to work various schedules, including weekdays, weekends, overnight, and holidays
Must be able to pass skill assessments administered by a local recruiter
Private and quiet office space with a closed door
Hard-wired internet connection via ethernet cable (cable provided by CSD)
High-speed internet connection (3.0 MG download; 1.2 MG upload) Satellite connections are not accepted
Access to a mobile device with a camera
Access to a personal or public device/PC with a USB-C port.
Candidates for this role must live and work in Texas.

Responsibilities

Facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.
Relay telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network.

Benefits

Opportunity to work from home
Must meet qualifications to work from home
Starting wage of $14 per hour
Hiring for full and part-time positions
Eligible for salary increases twice a year
Paid time off (for all employees)
Remote Work Stipend
Employee Assistance Program (available immediately, no employee cost)
Employee rewards for good attendance and performance
Student loan forgiveness eligibility (due to non-profit status)
Shift differentials available for overnight shifts, Speech to Speech, and Bilingual