Operator Service Specialist 1

Loma Linda University Health • Loma Linda, CA

5d

About The Position

The Operator Service Specialist 1 serves patients, staff, and business partners by providing operator and paging assistance. The role answers a high volume of incoming telephone calls and transfers callers to the appropriate resource. It also pages on-call resources and Emergency Response teams, including Code Blue, Rapid Response, and Trauma teams. This position works in a high-volume call center and provides customer service. Other duties may be assigned as needed.

Requirements

• Able to operate a computer and answer telephones efficiently.
• Able to read, write legibly, and speak English with professional quality.
• Able to use computers, printers, and position-related software programs such as Word, Excel, Outlook, and PowerPoint.
• Able to operate and troubleshoot basic office equipment required for the position.
• Able to communicate positively, effectively, and professionally with others, collaborate, and accept direction.
• Able to remain calm and respond courteously under pressure.
• Able to communicate effectively in English in person, in writing, and on the telephone.
• Able to think critically, manage multiple assignments, organize and prioritize workload, problem solve, recall information accurately, and pay close attention to detail.
• Able to work independently with minimal supervision.
• Able to distinguish colors as necessary, hear sufficiently for general conversation and workplace sounds, and see adequately to read computer screens and necessary written documents.

Nice To Haves

• Minimum one year of call center or customer service experience with heavy phone volume.
• Previous operator or call center experience in a healthcare setting.
• Ability to speak Spanish.

Responsibilities

• Answer a high volume of incoming telephone calls.
• Transfer callers to the appropriate resource.
• Page on-call resources.
• Page Emergency Response teams, including Code Blue, Rapid Response, and Trauma teams.
• Provide operator and paging assistance to patients, staff, and business partners.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed